Among computer occupations, all other, AI is already used for a large share of the tasks. Measured exposure for computer occupations, all other: 31% (high).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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About the job

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

Job overview and responsibilities The role of a Scrum master is a pivotal role in guiding Agile teams to deliver high-quality, business-critical products. Your responsibilities will include facilitating Agile ceremonies, identifying and removing impediments, and coaching both the team and stakeholders on Agile principles and practices. You will be instrumental in cultivating a culture of continuous improvement, empowering teams, and fostering seamless cross-functional collaboration.

Impediment and Dependency Management

Proactively identify and track impediments, dependencies and delivery risks, ensuring each has a clear owner and next step.

Coordinate with partner teams to resolve issues and follow through to closure.

Escalate promptly when issues exceed the team’s ability to resolve them, communicating the impact, actions taken and support needed.

Team Coaching and Accountability

Coach teams, Product Owners and stakeholders on Agile practices, collaboration and shared accountability.

Help teams establish and uphold working agreements, including readiness for planning, timely responses and follow-through on commitments.

Facilitate constructive conversations about missed commitments, recurring process gaps and conflicting expectations.

Help teams become increasingly self-sufficient through clear working agreements, shared ownership and effective knowledge transfer.

Drive follow-through on retrospective actions and assess whether they improve team outcomes.

Delivery Transparency

Help teams track progress against sprint goals and release plans, making risks and changes visible early.

Partner with Product Owners, engineering leads and quality engineering to clarify dependencies, sequencing and readiness for delivery.

Use metrics such as cycle time, work in progress and sprint goal achievement to identify bottlenecks and improve predictability.

Support delivery coordination while maintaining clear ownership of product priorities, technical decisions and testing responsibilities.

Stakeholder Communication

Provide concise, accurate updates on progress, risks, dependencies and changes to delivery expectations.

Facilitate discussions that produce clear decisions, action owners and next steps.

Confirm shared understanding across technical teams, business stakeholders and leadership.

Qualifications

What’s needed to succeed (Minimum Qualifications):

Bachelor's degree

Business Administration, Computer Science, Engineering or related field preferred

4+ years of experience in Product Management or Business Analysis, with a proven track record of partnering with technical teams to deliver complex technology solutions.

Strong understanding of Scrum, Kanban, and other Agile frameworks

Experience working with Agile project management tools such as Jira, Confluence, or Azure DevOps

Excellent communication, facilitation, and conflict resolution skills

Ability to lead by example, demonstrating strong servant leadership and a focus on team empowerment

Experience working in a collaborative, cross-functional Agile environment, with a strong focus on delivering value

Ability to manage and resolve conflict effectively, keeping the team focused on achieving sprint goals

Strong organizational skills and ability to manage multiple teams or projects concurrently

Must be legally authorized to work in the United States for any employer without sponsorship

Successful completion of interview required to meet job qualification

Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Master's degree

Agile certifications such as Certified ScrumMaster (CSM), or SAFe Agilist (SA) highly desirable

Experience as a scrum master, agile coach, or in a similar role within an Agile environment

Experience in an environment involving DevOps, CI/CD pipelines, or cloud-based application delivery

Familiarity with Agile frameworks

Exposure to Agile transformations and change management

Background in software development or technical project delivery is a plus

The base pay range for this role is $112,480.00 to $146,540.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com