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About the job

Are you a results-driven leader with a passion for optimizing cash flow, reducing financial risk, and developing high-performing teams? We are seeking a Collections Manager to lead and enhance our collections operations, driving continuous improvement across processes, customer relationships, and financial performance. In this role, you will oversee a team of collectors, develop effective collection strategies, collaborate with cross-functional stakeholders, and play a critical role in improving Days Sales Outstanding (DSO) while minimizing bad debt and credit risk. This is an excellent opportunity for a customer-focused finance professional who thrives in a fast-paced environment and enjoys leading teams to achieve operational excellence.

Essential Duties and Responsibilities:

Explore ways to improve cash collection efficiency

Ensure collection strategies and policies are followed to reduce past due balance and risk exposure for all regions under FSC Team

Promote and provide exceptional customer service

Conduct data and process analysis. Prepare Collection reports for month/quarter end

Achieve and maintain high level of customer service and satisfaction

Perform and review bad debt calculations

Develop and implement appropriate collections policies to maintain current AR and minimize bad debt write off

Engage in direct dialog with customer level contacts to resolve collections issues

Perform credit risk analysis and collaborate with the sales and operations organization to minimize credit risk

Collaborate with management regarding the AR process and the status of each subledger, specifically around key customer accounts

Continuously improving transactions processes in the areas of responsibility, implementing initiatives focusing on standardization, quality improvement and cost reductions

Ensure internal and external audit controls are followed

Ensure all functions are performed efficiently and take corrective action in relation to poor performance

Determine Authority Matrix interpretation and obtain leadership clarification where needed

Assist with the AR Closing of the assigned portfolio of accounts/regions

Understand and apply accounting principles

Ability to effectively coach, give performance feedback and provide development opportunities within the department

Manage and deploy resources in an effective and efficient manner in order to deliver services

Minimum Education and/or Experience:

Bachelor’s degree; supplemented by minimum of 3-5 years of related experience, or an equivalent combination of education, training, and experience

Prior experience in B2B collections and global collections preferred

Excellent communication and interpersonal skills

Strong computer skills/competence in Excel

Strong problem solving and attending to details

Strong organizational and interpersonal skills

Strong leadership and team building skills

Ability to prioritize and handle multiple tasks

Microsoft Office suite knowledge, particularly Excel

Ability to meet goals and deadlines in a fast-paced, performance-driven environment

With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programs, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans.

From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

Our Benefits:

Medical/prescription drug, dental, and vision Insurance

Health Savings Account

Flexible Spending Accounts

Life Insurance

Disability Insurance

401(k)

Critical Illness, Hospital Indemnity and Accident Insurance

Identity Theft and Legal Services

Paid time off

Paid Maternity Leave

Tuition reimbursement

Training and Development

Employee Assistance Program (EAP) & Perks

Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.