General Manager II

Overview

The General Manager (GM) will serve as the leader of supply chain operations at the at the new Chick-fil-A Supply Distribution Center (DC) in Litchfield Park, AZ. This individual, in collaboration with other leaders, will be responsible for executing safe and effective operations that meet the needs of the organization and its employees. This person will lead the workforce in distributing millions of cases of inventory annually to Chick-fil-A Operators throughout the [insert region]. The GM will help drive the operations of the distribution center and will enable supply chain innovation unique to the food service industry. Most importantly, this person will lead in a way that supports Chick-fil-A’s vision and strategy while embodying the corporate purpose.

This position requires a leader who can call upon a diverse range of skills and experiences to support overall operations. The role is highly interdependent with the other divisions of the distribution center and Chick-fil-A Supply Services, requiring the GM to foster relationships with a wide range of people to execute their responsibilities. The GM will work closely with Chick-fil-A Supply’s Senior Leadership Team (SLT) as well as DC leaders across the network to continually improve the operation’s performance, productivity, efficiency, and profitability through effective supply chain management methods and strategies. This calls for a dynamic leader who has a heart for service and compassion coupled with a mind for effectively supporting the management of the business. Furthermore, this role will be uniquely challenged with their participation in the stand up of a brand-new DC and the testing and refinement of a new facility implementation playbook to assist in the stand up of future facilities.

About Chick-fil-A Supply

Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit cfa-supply.com.

Responsibilities

Lead a food service distribution center operation with a safety mindset

Act as a liaison, balancing the needs of the Operator with the capabilities of the operation

Lead and engage a workforce with specific ownership of and focus on various functions within the building

Design, implement, manage, and improve market distribution center operations

Deliver high service levels to Operators and achieve Key Performance Indicators (KPIs)

Participate in the oversight of the P&L of the market distribution center operation

Drive innovation in all areas of the market distribution center operations

Support Chick-fil-A vision and strategy by building a culture that aligns with the Chick-fil-A Supply values of care, safety and excellence

Complete other activities as deemed valuable by leadership

Relationship Management:

Work closely with CFA Supply Senior Leadership Team, CFA Inc. Supply Chain, Operators, and various business partners to ensure optimal alignment and collaboration

Demonstrate the ability to value both relationships and results and to put others above themselves

Recruit, train, and develop a strong team

Required Qualifications (Knowledge, Skills, & Abilities)

7+ years of experience in distribution, manufacturing, or other relevant supply chain field management, including 3+ years in a leadership position

Strong aptitude to think critically, solve problems, and drive improvements in a professional and respectful manner

Understanding of production and inventory control theories and practices

Functional knowledge of designing, managing, and executing distribution center operations

Knowledge of general accounting practices and P&L

Demonstrated experience and success with process improvement and efficiency, including establishing and managing KPIs

Working knowledge of inbound logistics, warehousing, IT systems, and outbound logistics in the distribution industry

Knowledge of and ability to ensure compliance with general safety standards, quality specifications, and governmental requirements

Exceptional organization, attention to detail, and communication skills

Strong ability to negotiate and resolve conflict by navigating confrontational situations to ensure all parties are treated with honor, dignity, and respect

Proficient in Microsoft Word, Excel, Outlook, and Access; experience with ERP, WMS, and TMS solutions

Proficient communicating in English (reading, writing, and speaking) to safely follow verbal instructions, complete documentation and paperwork, and accurately read and interpret company communications.

Preferred Qualifications (Knowledge, Skills, & Abilities)

Bachelor’s Degree in business, accounting, supply chain management or another relevant field

Experience managing in a food distribution or food manufacturing environment

Experience in a start-up environment

Demonstrated success in operations and people leadership

Experience with building and managing to budgets and general accounting practices

Demonstrated ability to perform effective short-term and long-range planning

Required Years of Experience

7

Travel Requirements

10%

Required Level of Education

High School Diploma

Preferred Level of Education

Bachelor's Degree

Required Major/Concentration

N/A

Preferred Major/Concentration

N/A

Relocation Assistance Provided

Yes

Lead a food service distribution center operation with a safety mindset

Act as a liaison, balancing the needs of the Operator with the capabilities of the operation

Lead and engage a workforce with specific ownership of and focus on various functions within the building

Design, implement, manage, and improve market distribution center operations

Deliver high service levels to Operators and achieve Key Performance Indicators (KPIs)

Participate in the oversight of the P&L of the market distribution center operation

Drive innovation in all areas of the market distribution center operations

Support Chick-fil-A vision and strategy by building a culture that aligns with the Chick-fil-A Supply values of care, safety and excellence

Complete other activities as deemed valuable by leadership

Relationship Management:

Work closely with CFA Supply Senior Leadership Team, CFA Inc. Supply Chain, Operators, and various business partners to ensure optimal alignment and collaboration

Demonstrate the ability to value both relationships and results and to put others above themselves

Recruit, train, and develop a strong team

7+ years of experience in distribution, manufacturing, or other relevant supply chain field management, including 3+ years in a leadership position

Strong aptitude to think critically, solve problems, and drive improvements in a professional and respectful manner

Understanding of production and inventory control theories and practices

Functional knowledge of designing, managing, and executing distribution center operations

Knowledge of general accounting practices and P&L

Demonstrated experience and success with process improvement and efficiency, including establishing and managing KPIs

Working knowledge of inbound logistics, warehousing, IT systems, and outbound logistics in the distribution industry

Knowledge of and ability to ensure compliance with general safety standards, quality specifications, and governmental requirements

Exceptional organization, attention to detail, and communication skills

Strong ability to negotiate and resolve conflict by navigating confrontational situations to ensure all parties are treated with honor, dignity, and respect

Proficient in Microsoft Word, Excel, Outlook, and Access; experience with ERP, WMS, and TMS solutions

Proficient communicating in English (reading, writing, and speaking) to safely follow verbal instructions, complete documentation and paperwork, and accurately read and interpret company communications.