Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field.

Active City Year Staff members must login to Workday to apply internally.

Number of Positions: 1

Position Overview Reporting to the SVP, Growth & Revenue, the Director, Campaign Operations will play a critical role in helping City Year bring an ambitious campaign to life, translating campaign goals into coordinated action across the organization. This is an exciting moment to join City Year as we build the systems, rhythms, and shared momentum needed to rally people around a bold vision for growth and impact. The person in this role will own the campaign management system, creating the governance structures, operating rhythms, reporting tools, and accountability mechanisms that keep campaign leadership informed, stakeholders aligned, and teams focused on achieving campaign objectives with clarity and energy.

Success in this role requires exceptional organizational leadership, strong analytical capability, operational rigor, executive presence, and the ability to inspire action through influence, clarity, and structured accountability.

This is a Boston based position and required to be in the office 3 times a week.

Job Description

Minimum Qualifications

Bachelor’s degree or equivalent combination of education and experience

Minimum 8–12 years of progressive experience in campaign management, fundraising operations, strategic operations, program management, revenue operations, or organizational effectiveness

Experience supporting complex, multi-year fundraising campaigns or large-scale organizational initiatives

Demonstrated ability to build credibility and manage accountability with senior executives, board members, campaign volunteers, donors, and cross-functional leaders

Strong analytical, facilitation, executive communication, forecasting, and performance management skills

Demonstrated ability to coordinate multiple priorities, workstreams, risks, dependencies, and stakeholders across a matrixed organization

Strong understanding of constituent relationship management systems, campaign reporting tools, dashboards, and data governance practices

Authorized documentation to work in the United States of America

Responsibilities

The Director leads the campaign’s operating system, ensuring the campaign has clear governance, meeting cadences, decision-making structures, and follow-through across all major workstreams. This role manages campaign dashboards, milestones, action items, risks, dependencies, and accountability tools so leaders have visibility into progress and teams remain focused on the highest-priority work. The Director also partners with Development and campaign leadership to maintain campaign forecasts, pipeline visibility, stakeholder engagement plans, and leadership-ready reporting. This includes translating data into practical insights, coordinating key touchpoints with campaign leaders, volunteers, donors, ambassadors, and board members, and strengthening the workflows, templates, and processes that help the campaign move with urgency, confidence, and shared momentum.

Stakeholder Engagement and Operational Excellence

Build engagement plans and calendars for campaign leaders, volunteers, donors, ambassadors, board members, and other key stakeholders.

Coordinate communications, briefings, touchpoints, and leadership follow-up

Design practical workflows, templates, tools, and processes that improve consistency, efficiency, and campaign execution

Campaign Management, Governance, and Accountability

Lead the campaign’s operating rhythm, including governance, meeting cadences, decision-making, and follow-through

Manage campaign dashboards, milestones, action items, risks, and dependencies to ensure clear ownership and accountability

Monitor progress against goals, identify barriers, and escalate risks or resource needs with recommended next steps

Forecasting, Reporting, and Insights

Maintain campaign forecasts, pipeline visibility, and progress tracking in partnership with Development and campaign leadership

Optimize data (across platforms) for accurate, timely, and actionable insights.

Translate data into recommendations, and leadership-ready reporting to support planning, prioritization, and decision-making

Preferred Qualifications

Experience in a national education, youth development, nonprofit, social impact, or campaign environment

Track record building and managing operating systems for complex initiatives with multiple leaders, teams, and stakeholders

Experience developing executive dashboards, scorecards, campaign forecasts, pipeline reports, and milestone tracking tools

Strong facilitation skills and ability to prepare executives, volunteers, and senior leaders for effective decision-making and follow-through

Experience working in a matrixed organization across national and local teams

Experience strengthening campaign operations, Program Management Office practices, revenue operations, or organizational effectiveness systems

Competencies

Strategic Thinking: Anticipates needs, identifies risks and opportunities, and builds operating plans that connect goals, people, timelines, and decisions

Operational Leadership: Designs systems, cadences, tools, and workflows that help complex teams execute with clarity, consistency, and momentum

Collaboration: Partners across national and local teams, volunteers, executives, and stakeholders to align workstreams and move shared priorities forward

Decision-Making: Uses data, context, judgment, and stakeholder input to support timely decisions, clear tradeoffs, and effective escalation

Project Management: Organizes, prioritizes, tracks, and manages workstreams, milestones, risks, commitments, and follow-through

Accountability: Creates transparency around owners, timelines, decisions, action items, and progress so commitments are visible and delivered

Success Measures

Campaign milestones are achieved on time and with clear ownership

Campaign forecasts are accurate, actionable, and regularly used by leadership

Leadership teams have confidence in campaign reporting, insights, and decision support

Critical initiatives are completed on schedule and with cross-functional coordination

Action items, risks, and dependencies are actively managed through clear follow-through

Campaign operations become more efficient, visible, and aligned over time

Compensation

$80,000 - $108,000 Annually Commensurate with Experience and Location

Benefits

City Year offers a comprehensive benefits package that helps our employees live their best lives and grow personally and professionally.

Employment at City Year is at-will.

City Year does not sponsor work authorization visas.

As an equal opportunity employer, City Year is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.

Fair Labor Standards Act

Family and Medical Leave Act

Navigate to our City Year career page: https://cityyear.wd5.myworkdayjobs.com/CityYear/jobs

Submit your application by November 1st, 2026.

Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field.

Active City Year Staff members must login to Workday to apply internally.

Benefits

Full-time employees will be eligible for all benefits including vacation, sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental, vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), and other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document. For more information, click here .

Employment at City Year is at-will.

City Year does not sponsor work authorization visas.