Manager - Service Delivery (San Antonio)
Goosehead Insurance
San Antonio, TX · Posted October 2, 2026
We last confirmed this job open on October 28, 2026. Check the employer’s site to see if it is still taking applications.
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Where San Antonio, TX ranks
Where San Antonio, TX placed in our monthly rankings, month by month. Each month stays online at its own address.
November 2026
- #1Best all-round cities for new graduates in the Southwest67 / 100 · of 15
- #5Cities with the most jobs that do not need a four-year degree in the Southwest136 jobs · of 38
- #5Cities hosting the most business conferences in the Southwest29 conferences · of 16
- #6Best college towns for junior jobs in the Southwest36% · of 32
- #6Cities hosting the most government & public sector conferences5 conferences · of 29
- #7Best cities for pay after cost of living in Texas$123k · of 8
Rankings about customer success jobs
- Best cities for customer success jobs #1 New York (367 openings)
- Employers with the most customer success jobs #1 Gallagher (167 roles)
Customer Success jobs · Top Customer Success employers · All rankings
How AI is used in this kind of work
Among computer occupations, all other, AI is already used for a large share of the tasks. Measured exposure for computer occupations, all other: 31% (high).
Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.
About the job
The Manager of Service Delivery is responsible for the daily performance, coaching, and development of frontline service team members. This leader ensures the team hits service targets and maintains a strong culture of accountability and responsiveness. This role is the frontline force for coaching excellence, team development, and cultural reinforcement in daily execution.
Job Description:
Lead and coach frontline agents to consistently meet and exceed targets.
Ensure accountability against key service KPIs (SLA, NPS, FCR, CSAT).
Conduct structured coaching sessions that drive performance behaviors.
Deliver weekly 1:1s focused on development, growth, and resilience.
Promote urgency and ownership in a fast-paced environment.
Facilitate daily huddles, weekly scorecard reviews, and monthly performance deep-dives.
Escalate critical risks early and collaborate cross-functionally to resolve.
Maintain a respectful, inclusive, and feedback-rich team culture.
Own team-level transformation initiatives from design through execution.
Identify high-potential team members and guide stretch assignments.
Participate in peer coaching circles to improve leadership consistency.
Maintain and track individual development plans for all team members.
Lead issue resolution and support high-stakes escalations.
Reinforce cultural and behavioral standards through daily interactions.
Report coaching and team development outcomes to senior leadership.