Senior Product Manager - Account Management & Field Logistics

Job Description:

Senior Product Manager - Account Management & Field Logistics

(Plano Texas, In-Office)

Upbound Group, Inc. (NASDAQ: UPBD) is a technology and data-driven leader in accessible and inclusive financial solutions that address the evolving needs and aspirations of underserved customers. The Company’s customer-facing operating units include industry-leading brands such as Acima, Brigit, and Rent-A-Center that facilitate consumer transactions across a wide range of store-based and digital channels, including over 2,300 company branded retail units across the United States, Mexico, and Puerto Rico. Upbound Group, Inc. is headquartered in Plano, Texas.

We support customers and retailers through connected experiences that make essential products more accessible and help businesses thrive. Our work is rooted in that mission and in the belief that expanding opportunity creates lasting impact.

ABOUT THE POSITION

We are looking for a  Senior Product Manager to lead Account Management and Field Logistics and shape the future of our product offerings. You will guide the vision and execution of products that deliver clarity, value, and simplicity for our customers and coworkers. This role requires strong strategic judgment, operational discipline, and a deep understanding of consumer behavior. You will partner closely with engineering, design, analytics, and senior leadership to define and deliver a roadmap that creates meaningful impact. Your work will play a central role in advancing our mission to elevate financial opportunity for all.

KEY RESPONSIBILITIES

• Shape Product Vision & Strategy: Understand customer and field coworker needs through research, operational feedback, and behavioral insights to develop a product vision and strategy that improves account management, field execution, and the overall customer experience. Build and maintain a roadmap that prioritizes the highest impact opportunities, grounded in data, market research, and measurable business outcomes.

• Own the Product Roadmap: Build and maintain a roadmap focused on improving account servicing, collections, delivery and pickup logistics, and field productivity. Prioritize opportunities based on customer impact, operational efficiency, and measurable business outcomes. Lead the development, launch, and iteration of new features and capabilities, ensuring smooth implementation across the portfolio.

• Drive Cross-Functional Collaboration: Partner with Engineering, Design, Analytics, and Store Operations to identify operational challenges, define requirements, and deliver scalable solutions that simplify workflows and empower field coworkers.

• Lead Product Development & Execution: Drive the development, launch, and continuous improvement of capabilities that streamline account management, optimize delivery and pickup operations, reduce manual processes, and improve the efficiency of field execution.

• Measure Performance & Optimize Outcomes: Leverage data, experimentation, and field feedback to evaluate product performance, identify opportunities for improvement, and drive measurable results in customer engagement, account performance, collections effectiveness, logistics efficiency, and coworker productivity.

• Communicate Strategy & Business Impact: Clearly communicate product strategy, roadmap priorities, progress, and measurable outcomes to senior leadership and cross-functional stakeholders. Ensure alignment between product investments, operational needs, and business objectives.

REQUIRED QUALIFICATIONS

• 5 – 7+ years of product management experience building and improving consumer-facing products.

• Strong communication skills and the ability to work effectively with engineering, design, analytics, and senior leaders.

• Comfort using data, experimentation, and analysis to size opportunities, guide decisions, and measure results.

• A solid understanding of software development and the ability to write clear, actionable requirements for engineering.

• Proven experience managing complex work from idea through launch and iteration.

• A proactive, organized working style with the ability to adapt in fast-paced environments.

• A Bachelor’s degree in a related field or equivalent practical experience.

COMPENSATION/BENEFITS

• Full health benefits-Medical/Dental/Vision

• 401(k) match, 5%/4%

• DTO (discretionary time off)

• Health savings account (HSA) with company contribution

• College tuition reimbursement program (STEM degrees)

• Unlimited use of Linkedin Learning

• Free car charging

• Onsite gym

SPONSORSHIP

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Join us at the forefront of digital innovation, where your work will directly impact the future of financial accessibility and consumer experiences across retail, e‑commerce, and fintech.

Upbound/Acima/Brigit are equal opportunity employers committed to ensuring that all employment decisions are made on a non-discriminatory basis, and without regard to actual or perceived race.

Upbound Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.