Client Services Director (Account Executive)

Blue Ocean Hire has been engaged to support a financially stable organization built specifically to challenge the traditional pharmacy system rather than operate inside it, the company creates and leverages deep expertise and smart technology to give employers, health plans, and public organizations real leverage and real savings, often for the first time. It's independent enough to always put client outcomes first, sharp enough to compete with the biggest names in the industry, and growing fast enough that the people who join now will genuinely shape what comes next, making it a rare opportunity for someone who wants to be a trusted strategic voice rather than just another vendor.

We're hiring a Strategic Account Executive / Director Customer Success expert to serve as a strategic advisor to major clients navigating pharmacy costs and vendor decisions. This is an advisory seat, not a transactional account management role, you'll own the relationship, the strategy, and the outcome for a focused set of large accounts.

What You'll Do

Own the advisory relationship for several large, complex client accounts

Lead contract strategy discussions covering pricing, guarantees, compliance, and performance

Guide clients through vendor evaluation, RFPs, and negotiation readiness

Own renewal strategy and execution, partnering with internal teams as needed

Translate complex contract and financial data into clear recommendations for executives

Build trust with procurement and benefits leaders through insight, not just service

What You Bring

8 or more years of hands on experience in PBM contracting, pricing, and compliance

Experience as an Account Executive or Strategic Account Executive from a PBM or PBM Consultancy.

Proven experience advising clients externally, not just managing internal accounts

A track record owning large account relationships and long term renewals

Strong communication skills for translating complexity into executive ready recommendations

Comfort operating with high autonomy and direct executive exposure