Vice President, Implementations

Join an established and growing organization in the health benefits space, entering its next phase of growth and evolution. They're creating a Vice President, Implementation + Client Success role for a leader who will own the enterprise implementation and client experience.

You'll start by leading implementation and onboarding, then build a broader, scalable Client Success organization while managing a small yet experience team of employees.

This is not a traditional implementation role . You'll join the leadership team, work directly with major clients, brokers, and consultants, PBMs and stop-loss while shaping how the company delivers from the moment a client joins through go live and beyond.

Why This Role Stands Out

Seat at the table: Join leadership with a direct voice in where the company goes next while being the pillar for scale and growth.

Build something: Lead an established team while designing the future Client Success organization.

Enterprise exposure: Partner with large, national clients, brokers, consultants, and strategic partners.

Real influence: Drive alignment across Sales, Operations, Technology, Product, and Client Services.

Leave your mark: Define what exceptional client experience looks like across the enterprise.

What you will manage and lead

Enterprise implementations: Lead complex onboarding for the largest, most strategic accounts, and be the senior leader clients trust in critical moments.

Cross-functional execution: Turn commercial commitments into clear priorities, owners, and timelines so the company delivers what was promised, when it was promised.

Executive relationships: Build trust with client executives, brokers, and consultants. Spot risks early, drive decisions, and remove roadblocks.

The Client Success roadmap: Assess the current model and improve processes, governance, handoffs, escalation, tools, and performance measurement.

Team leadership: Develop and elevate an experienced implementation team.

The full client journey: Create a seamless path from Sale → Implementation → Go Live → Service → Long-Term Partnership.

What we are looking for:

A seasoned health benefits executive who thrives where clients are complex, stakeholders are sophisticated, and delivery requires real cross-functional coordination. Your background may include:

Health insurance or carriers

TPAs, Self Funded Benefits, PBMs

National or large account leadership

Client success, client services, or enterprise implementation

Benefits administration or health benefits technology

Digital Health or Health Benefits

What you will bring to the table and accomplish :

You earn credibility fast with CEOs, CFOs, CHROs, brokers, and consultants.

You influence without authority and hold teams accountable without friction.

You make sound decisions when the answer isn't obvious.

You balance client advocacy with business realities.

You see around corners and think about how to scale.

What Success Looks Like

Early on, you'll bring consistency, accountability, and visibility to implementation. Clients will find an organization that is organized, proactive, and easy to do business with . Internally, teams will have clearer ownership, stronger handoffs, and faster decisions.

Over time, you'll build a Client Success function that becomes a true competitive advantage.

If you're energized by complex clients, cross-functional leadership, and building a world-class client experience, this is your opportunity to help shape an enterprise, not just manage a function.

This role is remote however there will be travel required for Finalist meetings and to the company office once a month during the first 6 months.