Director, Product Operations

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK:

The Director of Product Planning will act as the connection within our product group, converting strategy into a practical, well-ordered plan. This person keeps the product team coordinated, informed, and progressing effectively. This role offers high visibility and influence for someone wanting to engage with the full product organization.

You will not directly own a feature roadmap. Your role is to guide the process that aligns and prioritizes all product leaders’ roadmaps. The metrics themselves are created by our Data Science team. Your responsibility is to manage how these metrics are analyzed, communicated, and formed into a decisive narrative.

WHAT YOU’LL DO:

Roadmap and Prioritization

Own the end-to-end planning process that turns strategic priorities into a resourced, sequenced roadmap across product lines

Facilitate tradeoff and prioritization discussions among product leaders, surfacing conflicts and dependencies before they become blockers

Keep the roadmap current and credible as priorities shift, and make sure changes are communicated clearly to collaborators

Cross-Functional Execution and Operating Rhythm

Build and manage the product org's operating rhythm — planning cycles, launch readiness reviews, cross-team syncs, retros

Own the tooling and systems (e.g., Jira, Linear, Notion) that keep planning artifacts organized and trustworthy as a single source of truth

Identify and resolve cross-team dependencies and process gaps before they slow down execution

Metrics Reporting and Synthesis

Partner closely with Data Science, who build and maintain the underlying metrics and dashboards

Own the reporting layer on top of the data. Pull the right numbers together, synthesize their meaning, and package them into clear, recurring updates for product and company leadership.

Translate data into recommendations and talking points — not just charts — to inform planning and prioritization decisions

Special Projects and Organizational Support

Serve as a versatile resource for the Senior Director of Product Management, leading cross-organizational initiatives, coordinating process enhancements, or conducting ad hoc analyses

Represent the product org's planning function in conversations with adjacent teams (engineering, build, legal/compliance, finance) as needed

WHAT YOU'LL BRING:

5+ years in product operations, technical program management, chief-of-staff, or a similar cross-functional planning role

Strong track record running planning/prioritization processes across multiple teams or product lines

Comfortable working with data and metrics, even if you do not build the underlying pipelines. You know how to ask Data Science the right questions. Then, you turn their output into a story.

Excellent written and verbal communication; able to synthesize complexity into something leadership can act on quickly

Highly organized, low-ego, and energized by making other people's work easier and more coherent

Experience leading or managing a team is a plus, though this role may start as an individual contributor

Experience in a fast paced, regulated, or high-stakes industry is a plus

For positions that will be based in CA, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant’s experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions. CA Annual Base Salary Range $248,000 — $310,000 USD

WHO WE ARE:

Do Your Best Work

The opportunity to build in a fast-paced start-up environment with experienced industry leaders

A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.

Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.

In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.

Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team

We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

Take Control of Your Finances

Competitive salary, bonuses, and equity

Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support

Employee giving match

Mobile phone stipend

Take Care of Yourself

R&R days so you can rest and recharge

Generous wellness reimbursement and weekly onsite & virtual programming

Generous vacation policy - work with your manager to take time off when you need it

Industry-leading parental leave policies. Family planning benefits.

Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees.

Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

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