Director, Account and Program Management, RPh

Director, Account & Program Management, RPh

Industry: Specialty Pharmacy and Patient Services Schedule: Full-time, hybrid T ravel: Approximately 20–30%

About the Opportunity

We are seeking an experienced pharmacist and people leader to strengthen the connection between Program Management and Operations while guiding the success of specialty pharmacy programs and product launches.

This highly visible position combines account strategy, launch leadership, operational problem-solving, data analysis, and team development. You will work across functions to identify risks, improve execution, strengthen manufacturer relationships, and ensure teams are aligned before and after launch.

What You’ll Do

Lead Launch Strategy and Execution

Serve as the primary connection between Program Management and Operations

Align internal stakeholders around launch requirements, responsibilities, timelines, and measures of success

Guide specialty pharmacy programs through pre-launch planning, implementation, go-live, and post-launch stabilization

Identify operational gaps, dependencies, and potential barriers before they affect execution

Ensure project and operational teams remain accountable, responsive, and proactive

Coordinate timely resolution of issues that could affect service delivery, client expectations, or launch success

Strengthen Account Performance

Apply a strategic, insight-driven approach to managing current manufacturer and specialty pharmacy accounts

Develop a strong understanding of client goals, program requirements, and service expectations

Participate in manufacturer meetings, quarterly business reviews, and other client engagements

Translate program performance into actionable recommendations for clients and internal stakeholders

Strengthen account relationships through clear communication, reliable execution, and proactive problem-solving

Identify opportunities to improve service quality and long-term partnership value

Use Data to Improve Results

Analyze launch and program data to evaluate performance and identify trends

Detect process gaps, recurring challenges, and opportunities for improvement

Develop actionable insights that support faster decisions and stronger execution

Establish meaningful performance measures for launch readiness, program delivery, and client service

Provide senior leadership with regular updates on performance, risks, and improvement opportunities

Use data to promote accountability and guide continuous improvement across teams

Improve Processes and Collaboration

Recognize patterns across launches and develop strategies that improve efficiency

Standardize workflows, communication practices, and accountability structures where appropriate

Facilitate collaboration among Program Management, Operations, and other key functions

Help teams move from reactive issue management to proactive launch planning

Recommend expedited solutions when operational or process gaps emerge

Support scalable operating practices that improve consistency across programs

Lead and Develop the Team

Lead, coach, and develop members of the Program Management team

Establish clear expectations and hold employees accountable for performance and results

Provide regular feedback, mentoring, and professional-development support

Build an engaged, collaborative, and high-performing team culture

Help employees strengthen their strategic thinking, client-management, and problem-solving capabilities

Support workforce planning and team readiness as the organization and program portfolio grow

Ideal Background

6-12 years of relevant professional experience

Three to five years of people-management, supervisory, or team-lead experience

Extensive knowledge of customized patient-support services for specialty medications

Strong specialty pharmacy program-management and implementation experience

Demonstrated ability to build and maintain manufacturer relationships

Experience using data to identify trends, assess performance, and develop actionable recommendations

Strong leadership, organizational, communication, and problem-solving skills

Ability to manage several programs, launches, and priorities simultaneously

Strong attention to detail and commitment to timely execution

Proficiency with Microsoft Outlook, Excel, Word, PowerPoint, and Visio

Ability to work in a hybrid environment based in Elk Grove Village, Illinois, or Columbus, Ohio

Ability to travel approximately 20–30%

Preferred Experience

Experience supporting rare or orphan-disease programs

Knowledge of hub services and manufacturer patient-support models

Experience in specialty pharmacy operations

Experience leading new program or specialty product launches

Familiarity with limited-distribution networks and complex patient journeys

Experience presenting program performance and strategic recommendations during client business reviews

Doctor of Pharmacy degree from an accredited college or school of pharmacy (preferred)