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About the job

Overview

Compensation: $86,000-$110,000 (based on credentials and experience)

Location Type: Remote (candidate must reside in FL) Position Type: Full Time

The Digital Product Manager is the primary advocate for Suncoast's Digital Delivery channels. The product suite includes Digital Banking Applications, the Product Acquisition Portfolio for online consumer deposit accounts, share, and loan applications, and an internal servicing platform. Key responsibilities include overseeing all product functions and directing their future development, collaborating with leadership and vendors, leveraging expertise and market research, and creating a roadmap for enhancing the product suites for members and staff. The roadmap is implemented through continuous collaboration with vendor partners, the internal Project Management Office (including project managers and business analysts), Enterprise Application teams (architecture, application development, QA, DevSecOps), and other internal teams. This collective effort provides value to Suncoast members by transforming ideas into launched products.

Responsibilities

Define and communicate the product vision, strategy, and roadmap

Partner with Architecture, Infrastructure, Information Security, Fraud Risk Management, and vendor teams to identify dependencies, technical requirements, risks, and solution opportunities

Analyze, assess, and determine business value for program-level requests

Champion new and innovative ideas by inquiring to understand the “why” and solving the problem

Apply research and data analytics to develop authentic personas and inform design and user experience

Manage and prioritize the product backlog to maximize organizational goals and consumer value

Ensure acceptance criteria are clear, appropriately sized, and aligned with team capabilities

Oversee business analysis functions to deliver products to the development and execution teams

Evaluate product performance and determine next steps or rework as needed

Participate in go-to-market planning, user testing, and product decisions

Maintain a fundamental understanding of end-to-end customer experience integration and dependencies

Utilize A/B testing, experimentation, and analytics to validate product decisions

Collaborate with the UX/UI teams to ensure an intuitive and accessible product design

Ensure compliance with accessibility, privacy, and security standards

Conduct vendor evaluations, due diligence, and ongoing relationship management to ensure performance, compliance, and alignment with organizational objectives

Maintain a working knowledge of digital infrastructure, APIs, system integrations, authentication services, and emerging technologies to support informed product decisions

Balance member experience, business objectives, technical constraints, security requirements, and operational needs when prioritizing product investments and enhancements

Maintain knowledge and understanding of current trends, laws, and issues affecting the area of expertise

Attend educational events to increase professional knowledge

Complete annual compliance and info security training to understand employees' role in maintaining effective compliance and security programs

Qualifications

Bachelor’s degree in business, technology, or a related field (A comparable combination of work experience and training may be substituted for education requirements.)

Minimum of 3 years of experience in product management or related roles

Strong understanding of Agile methodologies and product development lifecycle

Experience with tools such as Jira, Confluence, Azure DevOps, or similar

Ability to manage competing priorities and deliver results in a fast-paced environment

Familiarity with user research, testing, and feedback loops

Experience with product analytics platforms (e.g., Mixpanel, Amplitude, Google Analytics)

Understanding of accessibility and inclusive design principles

Preferred certifications: CSPO, SAFe PM/PO, or Pragmatic Institute

Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines

Accurate, detail-oriented, and organized with task management

Ability to analyze and resolve difficult and often complex problems or situations

Strong written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators

Strong knowledge and understanding of credit union products, services, policies, and procedures

Strong knowledge and understanding of regulatory compliance

Strong knowledge and understanding of credit union computer systems and software applications required to perform job duties

Benefits

Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts

Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage

Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO

Community Involvement: Paid Volunteer Hours

Growth: Degree Assistance up to $5,000 per year

For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits

Company Overview

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. For more information, please visit our careers site at https://careers.suncoastcreditunion.com/