Production Systems Engineer - Field Services

Job Requirements

The Production Technologies team is responsible for day-to-day Enterprise Technology Services solutions. The team collaborates with production/broadcast teams and creative groups with the guidance from the manager to ensure the broadcast / media engineering workflows are up and functional, manage hardware of stages as well as end user devices and provide on site support for Disney Global Network infrastructure and Production Network. The teams support the daily operations of media, live show productions and broadcast/streaming of products through various distribution channels. The teams also engage in gathering new system/network operational requirements, assemble plans for completing and implementing a design, document and execute on that plan in order to meet the ever-changing technology requirements of studio environment.

The team members are required to have knowledge of media production work flows, keep abreast of new broadcast technologies and methodologies that aid in the productivity and reliability of the content production workflows and have excellent technical and interpersonal skills and the commitment to supporting Disney values and the success.

This position is critical in supporting live action productions to ensure the seamless operation and support of Disney’s enterprise technology solutions critical to production, broadcast, and creative workflows. This role provides a dedicated technology support for productions, oversees daily service operations, implements innovative technology solutions, and ensures alignment with enterprise standards. With responsibilities spanning infrastructure management, workflow optimization, system maintenance, and direct client engagement, this position bridges the gap between technical operations and creative production needs, and enables disruption-free production environments essential for delivering Disney’s world-class content. This engineer will work closely with a manager to provide guidance to the junior staff and step in as a lead during manager’s absence.

The Production Systems Engineer plays a key technical support role in managing and maintaining studio production systems, network infrastructure, and end-user technologies. This position ensures high-availability operations for on-site and remote productions, executes technology projects, and provides proactive support, maintenance, and training for production teams.

Key Responsibilities:

Services and Solutions

Manages and supports all production end points. Facilitates and PMs any production technology projects including but not limited to streaming network infrastructure implementation, wireless radio infrastructure implementation, server maintenance and upgrade, voice upgrade/support.

Participates in planning for the system infrastructure, participates in evaluating new technologies, in researching network and system configurations for future implementation.

Engages with clients to establish the requirements/needs, design & present the solution and propose/execute the procurement/install/commission/test/train plan.

Production/Creative System Support

Provides production/creative workplace support including incident resolutions, change hypercare for production/creative systems

Provides asset management, patch/upgrade management for production shared machine, software installations/troubleshooting and general Q&A across PC, Mac, Smartphones, Tablets, and Peripherals.

Performs infrastructure management / maintenance tasks

Conference rooms support

Performs user administrations

Performs user management tasks for internal network.

Oversees provision of access to internal streaming services. Performs account administration tasks of user account creation and scheduling as well as onsite service request for streaming as needed.

Works with the leadership to execute Asset Management / Procurement across the board for Disney production groups

Manages and implements Network services for production workflows.

Responds to system/network outages, malfunctions and related technical problems and conduct diagnostic testing, and participate or collaborate with other teams in identifying/resolving the problems.

Manages and supports network infrastructure services for production, security and BMS.

Partners with other technology teams across the organization and also with external IT partners to function as technical liaison to carry out implementation and resolution.

Organizes and executes office moves and asset reallocations

Performs OS imaging tasks and maintains standards for all platforms for studios

Performs preventative maintenance on all systems and equipment in order to ensure optimum performance.

Application deployment / management including Creative Cloud

Event support

Printer support for Studios & Offices

Travels to remote sites (within greater Los Angeles area) for asset distribution and support.

Basic Requirements:

Bachelor's degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience

Proven track record providing end user IT services.

Minimum 3 years of experience as support analyst/engineer including image creation/build, OS installation/troubleshooting

Entertainment industry experience preferred

Skills / Specialized Knowledge/ Competencies

Experience with Windows OSs, and various versions of Microsoft Office including latest.

Image build and deployment experience

Experience supporting voice/data network infrastructure

Emphasis on sharing of knowledge through good communications, peer training, and written documentation

Ability to work independently without oversight

Must be a go-getter and take initiative on a regular basis finding ways to avoid problems proactively rather than just fixing them after the fact

Initiative and ability to research problems independently and find root causes

Positive customer service and team attitude

Focused on quality, organized, committed to continual improvement

Outstanding ability to interact and communicate with all levels of end users

Outstanding ability to organize and prioritize technical services

Competency using JAMF/InTune/SCCM or similar technologies preferred

MacOS Support preferred

Licenses / Training

Apple Certified, MCSE, CCNA, ITIL

Must be available to work around production schedule and be on call in evenings and weekends

#TechatDisney

Disclaimer

PAY TRANSPARENCY

The hiring range for this position in Los Angeles, CA is $97,500 - $130,700 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

This position is with Disney Worldwide Services, Inc., which is part of a business we call The Walt Disney Company (Corporate).

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Disney Worldwide Services, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

We will consider for employment qualified applicants with criminal histories consistent with applicable law.

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