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About the job

Job Summary

Primary job responsibilities entail monitoring and troubleshooting onboard Positive Train Control (PTC) and other locomotive onboard applications. Provide direct support to customers with PTC application and network problems in a 24/7 environment, including researching issues, escalating critical items to the SME’s and providing clear and consistent updates to all interested parties.

Perform tasks associated with problems and change management including documentation and management escalation. Provide assistance with new developments, enhancement of existing systems, analysis, problem resolution, and testing. Determine root causes of failures and operational delays through log analysis. Deploy and configure software and hardware across multiple platforms to the locomotive fleet. Triage and resolve issues on Linux based systems. Aware of key Technology and Transportation business processes. Create business analysis artifacts.

Gather and interpret relevant data and information. Work with other team members to assist and maintain a standard set of reports that will be updated and published on a regular basis. Use Microsoft Office tools to assist in compiling data for reporting and producing reports for distribution.

Maintains proper documentation. Confirm requirements by conferring with others on the team. Maintains proficiency and technical knowledge by attending educational sessions; reviewing publications; establishing personal networks and meeting with others in area of responsibility. Contributes to team effort by accomplishing related results as needed.

Applicants will be required to engage in ongoing background checks through the duration of this position with continued passing results.

Primary Activities and Responsibilities

Demonstrates basic understanding and support of Technology systems. Awareness of measures of success with business as related to Technology projects

Monitor and troubleshoot PTC applications and hardware

Provide support to PTC and locomotive customers via phone and email in a 24/7 environment

Assess current environment for automation opportunities, and leverage data to research trends and provide solutions

Miscellaneous activities and responsibilities as assigned by manager

Minimum Qualifications

Bachelor's Degree/4-year Degree

Equivalent Minimum Qualifications

High School Diploma/GED

2 or more years of experience in formation Systems, Transportation/Intermodal Operations or Logistics

Preferred Qualifications

Bachelor's Degree/4-year Degree

2 or more years of experience in formation Systems, Transportation/Intermodal Operations or Logistics

Knowledge and Skills

Problem Solving, Documentation Skills, Written and Verbal Communication Skills

Interpersonal skills to build good working relationships

Strong personal drive and motivation to learn, active, self-motivated, quick learner

Demonstrate academic achievement and proven track record of performance excellence both in and outside of the classroom

Knowledge of business processes

Analytical skills including process, design, data relationship and gap analysis

Microsoft Office skills

CSX is passionate about building a workforce that reflects the values and behaviors of ONE CSX. We are nationally recognized for our commitment to diversity and engagement, as well as our support for veterans and reservists.

CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets, including energy, industrial, construction, agricultural, and consumer products. For nearly 200 years, CSX has played a critical role in the nation's economic expansion and industrial development. Its network connects every major metropolitan area in the eastern United States, where nearly two-thirds of the nation's population resides. It also links more than 230 short-line railroads and more than 70 ocean, river and lake ports with major population centers and farming towns alike. More information about CSX Corporation and its subsidiaries is available at www.csx.com. Connect with us on Facebook X LinkedIn Instagram YouTube

Closing Statement

CSX is an Equal Opportunity Employer Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Click here to view the EEO is Law poster.

CSX Transportation and its subsidiaries are not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at CSX via e-mail, Internet, or directly to hiring managers without a valid written search agreement in place with the Talent Acquisition / HR department will be deemed the sole property of CSX. No placement fee will be paid in the event a candidate is hired as a result of the referral, or through other means.

This role offers an annual salary range based on experience and qualifications. In addition to base salary we provide an annual bonus opportunity.

At CSX, we prioritize valuing and developing employees, as well as operating safely. We are committed to offering our team members competitive compensation, a comprehensive benefits package, and unlimited growth opportunities. Our benefits support financial, physical, emotional, and social well-being, with health plans, wellness programs, and customizable coverage options. Learn more about our benefits here .