Financial Aid Operations Specialist

Join a student-focused team committed to helping students achieve their educational goals. The Financial Aid Operations Specialist plays a key role in administering financial aid and scholarship programs while providing meaningful support to students and families throughout their academic journey.

The Financial Aid Operations Specialist assists with the administration of federal, state, and institutional financial aid programs, including the review and awarding of financial aid and scholarships. The position ensures compliance with regulatory requirements, maintains accurate records and reporting, and provides support to students and families throughout the financial aid process.

Determines financial aid awards, including federal, state, and institutional awards, in compliance with applicable policies, regulations, and laws.

Evaluates students’ financial aid documents for completeness and accuracy, ensuring federal, state, and institutional eligibility and application requirements are met.

Evaluates student eligibility in accordance with financial aid renewal requirements and works with the Registrar’s Office to review eligibility issues related to grades and credit hours.

Completes the application review and selection process for Flagler College named scholarship recipients.

Maintains the College’s institutional scholarship application, including adding new scholarships and updating selection criteria.

Serves as a campus liaison for statistical data and information regarding institutional scholarships and recipients, including compiling regular reports for campus stakeholders.

Conducts reviews of student financial aid packages to ensure accuracy and compliance with federal and state regulations and institutional policies.

Participates in College events to provide financial aid information to students, prospective students, parents, high school personnel, and other community organizations.

Maintains student financial aid records in both physical files and enterprise software systems.

Performs additional duties as assigned by the Director and Associate Director of Financial Aid.

MINIMUM QUALIFICATIONS:

Bachelor’s Degree or equivalent required (An acceptable equivalent is an AA degree plus a minimum of 2 years of professional office experience.)

PREFERRED QUALIFICATIONS:

Effective and professional verbal and written communication skills.

Demonstrates patience and empathy toward students and parents, remaining courteous and respectful under stressful conditions.

Student-focused and collaborative, with a cooperative attitude.

Responsive and accessible, providing prompt communication and appropriate follow-through.

Analytical skills for reviewing documents and student files.

Computer skills and experience with data entry.

Proficiency in mathematics.

Strong organizational skills and accurate recordkeeping.

Ability to multitask and work effectively in an environment with frequent interruptions.

Prior experience in financial aid.

CONDITIONS AND PHYSICAL REQUIREMENTS :

The position is primarily performed in an office environment and requires sitting for extended periods, frequent computer use, and making and answering phone calls.

Flagler College is a private liberal arts college located in St. Augustine, Florida. Founded in 1968, our mission is to enrich lives by creating a thoughtful, personalized experience in a supportive educational community.

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