Senior Telecom Analyst

Summary:

Support Telecom team in all aspects of wireless signaling from product/systems development to management of provisioning, service and vendor billing.

Duties and Responsibilities:

Vendor Management: Works as liaison between business and vendors.

Invoice Validation: Analyzes vendor invoicing and validates accuracy of billed services vs contracted rates.

Financial & Data Analytics: Write SQL queries in Google BigQuery to aggregate usage data across disparate carriers; reconcile monthly billing details against active signaling records to identify ghost lines and rate discrepancies.

API & Provisioning Troubleshooting: Investigate signaling failures, provisioning delays, and API sync errors between internal central-station software (MASterMind), billing engines, and carrier network endpoints.

Fleet & Pool Monitoring: Monitor active cellular IoT fleets across carrier CMPs (e.g., Cisco Jasper, ThingSpace); identify rogue data spikes, runaway signaling, non-communicating devices, and execute mid-cycle tier adjustments to eliminate pooling overages.

SIM Lifecycle Management: Oversee state transitions (Inventory, Test/Ready, Active, Suspended, Retired) across multi-carrier ecosystems to ensure devices are only billed when deployed in the field.

Product & Hardware Collaboration: Partner with Product Management and Hardware Engineering to define data usage baselines, FOTA (firmware-over-the-air) data impacts, and SIM form-factor/profile selection (eSIM/eUICC, standard micro/nano SIMs).

Other duties as assigned.

KNOWLEDGE, SKILLS , AND ABILITIES

Knowledge:

Knowledge of Signaling Technologies in general and Wireless Signaling in particular.

Working knowledge of cellular network architecture and VPN infrastructure.

Comprehensive understanding of data structure is required to effectively query data to produce accurate relevant report data.

SQL, Google Big Query and Google Cloud Storage or similar skillset for database queries to support business decisions.

Strong knowledge of and a proficiency in using carrier Connectivity Management Platforms (Cisco Jasper / Control Center, Vodafone GDSP, Verizon ThingSpace, AT&T Premier IoT) and technical standards (eSIM/eUICC, Cat-M1, NB-IoT, private APNs, static IPs).

Working knowledge of ADT implementations and staying current with IoT industry trends.

Knowledge of and a proficiency in using Microsoft Office applications for reports and presentations (Excel, Word, Access, Powerpoint, Outlook, CoPilot and other AI applications), and Internet.

Access and operate across a variety of vendors/partners web portals/applications.

Skills:

Excellent communication and listening skills.

Excellent cooperative, customer service, and interpersonal skills.

Must possess good decision-making skills, be very organized and detail oriented.

Abilities:

Position requires employee to be self-motivated and can work independently.

Ability to respond effectively to the most sensitive inquiries.

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Ability to effectively use AI applications to analyze large data sets, detect anomalies and conduct data verification to investigate disparities in the data and validate the results.

Ability to use discretion and problem analysis.

Ability to meet deadlines, produce reports on schedule, etc.

Ability to work effectively with others at all organizational levels.

Ability and willingness to make key contributions to the growth of the business.

Ability to effectively present information to top management.

Ability to apply formulas to calculate amounts such as discounts and percentages.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Ability to adapt to changes in the work environment, delays or unexpected events; manage competing demands; change approach or method to best fit the situation.

Ability to concentrate on a task over time without being distracted.

Ability to understand business environment and understand how area of control fits in.

Minimum Qualifications:

Education: High School Diploma or General Education Degree (GED).

Experience: Minimum 4–6 years of experience managing cellular wireless or IoT connectivity at scale, preferably within alarm, telematics, or remote sensing industries.

Platform Proficiency: Direct, hands-on experience using Carrier IoT Management Platforms (e.g., Cisco IoT Control Center/Jasper, Verizon ThingSpace, AT&T IoT) alongside central station software (MASterMind experience strongly preferred).

Technical Acumen: Demonstrated understanding of cellular network architecture (APNs, IP addressing, Cat-M, LTE, roaming profiles) and SIM provisioning states.

Data Skills: Proven ability to build complex queries using SQL / Google BigQuery and advanced Excel modeling (pivot tables, power query, vlookups) to reconcile massive device-level detail records (CDRs).

Certificates, Licenses, Registrations:

Licensure as required by AHJ (ex: Commonwealth of MA, Security Systems Certificate of Clearance).

Industry certifications would be a plus.

In the event a position is commission-based, compensation is solely based on the individual’s sales volume. This applies only to commission roles.

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.​

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.​