Site Reliability Engineer

Overview

Quarterhill is seeking a Senior Site Reliability Engineer (SRE) to join our growing team. This role is an exciting opportunity to contribute to the reliability and performance of smart transportation systems, including a next-generation, cloud-native tolling platform that processes roadway transactions and payments around the clock. As a Senior SRE, you will ensure our systems are highly available, resilient, and scalable, take a leading role in incident response and reliability engineering practices, and help optimize operations across infrastructure and applications.

Responsibilities

System Reliability: Monitor and maintain the health, availability, and performance of critical transportation services.

Reliability Standards: Define and track service-level objectives (SLOs), error budgets, and reliability metrics for revenue-critical services.

Incident Management: Lead incident response — perform root cause analysis, coordinate resolution across teams, and drive blameless post-incident reviews and follow-up actions.

Automation: Develop and implement automation scripts to streamline operational tasks and improve efficiency.

Monitoring & Performance: Set up and maintain monitoring, logging, tracing, and alerting tools (e.g., Prometheus, Grafana, OpenTelemetry) to track service health, performance, and resource utilization.

Capacity Planning: Help assess and plan for capacity, scaling infrastructure to meet growing transaction volumes — including stateful systems such as distributed SQL databases and event-streaming clusters (e.g., NATS, Kafka).

Collaboration: Work with software engineering, infrastructure, and operations teams to improve the reliability of systems and services.

System Optimization: Identify performance bottlenecks, troubleshoot issues, and work on optimizations at both infrastructure and application layers.

Continuous Improvement: Contribute to the ongoing improvement of operational processes, documentation, and best practices in the SRE team.

Disaster Recovery: Participate in designing and testing disaster recovery plans to ensure the continuity of critical services.

This list of responsibilities might not cover everything you'll end up doing.

Qualifications

Experience: 5+ years of experience in Site Reliability Engineering, DevOps, or a similar role, preferably in a mission-critical or large-scale environment, including experience leading incident response and mentoring other engineers.

Technical Skills: Experience with cloud platforms (AWS, Azure, GCP) and container orchestration tools (Docker, Kubernetes).

Proficiency with monitoring and logging tools (Prometheus, Grafana, ELK stack, Datadog, etc.).

Strong scripting skills in Python, Bash, or Go.

Solid understanding of Linux and Windows administration.

Database Knowledge: Familiarity with relational databases (MySQL, PostgreSQL, etc.) and distributed systems.

Collaboration & Communication: Excellent teamwork and communication skills, with the ability to work across teams to improve service reliability.

Problem-Solving: Strong troubleshooting skills with a proactive, solution-oriented mindset.

Experience in Intelligent Transportation: While not required, familiarity with transportation systems, autonomous vehicles, or real-time data systems is a plus.

Preferred Qualifications:

Experience with traffic management systems, sensor data processing, or other intelligent transportation systems.

Knowledge of infrastructure-as-code tools (e.g., Terraform, Ansible, Helm) and GitOps workflows (e.g., Argo CD).

Exposure to CI/CD pipelines, including pipeline-as-code (e.g., Dagger, GitHub Actions), and Git-based version control.

Benefits

We offer a Total Rewards plan designed with you and your family’s health and wellness in mind that includes:

Paid days off ( i. e. vacatio n, sick days, bereavement leave)

Health and Dental plans

Retirement plans

Employee and Family Assistance Program (EFAP)

Employee referral program

We welcome applicants from all backgrounds, regardless of race, color, religion, sex, veteran sta tus, sexual orientation, gender identity, national origin, age, or disabilit y or any other protected characteristics in accordance with applicable federal, state/provincial, and local laws . We 're committed to creating a workplace where everyone feels valued and respected.

We appreciate all responses and will acknowledge only those being considered for an interview .

We respectfully request no calls or unsolicited resumes from Agencies .

System Reliability: Monitor and maintain the health, availability, and performance of critical transportation services.

Reliability Standards: Define and track service-level objectives (SLOs), error budgets, and reliability metrics for revenue-critical services.

Incident Management: Lead incident response — perform root cause analysis, coordinate resolution across teams, and drive blameless post-incident reviews and follow-up actions.

Automation: Develop and implement automation scripts to streamline operational tasks and improve efficiency.

Monitoring & Performance: Set up and maintain monitoring, logging, tracing, and alerting tools (e.g., Prometheus, Grafana, OpenTelemetry) to track service health, performance, and resource utilization.

Capacity Planning: Help assess and plan for capacity, scaling infrastructure to meet growing transaction volumes — including stateful systems such as distributed SQL databases and event-streaming clusters (e.g., NATS, Kafka).

Collaboration: Work with software engineering, infrastructure, and operations teams to improve the reliability of systems and services.

System Optimization: Identify performance bottlenecks, troubleshoot issues, and work on optimizations at both infrastructure and application layers.

Continuous Improvement: Contribute to the ongoing improvement of operational processes, documentation, and best practices in the SRE team.

Disaster Recovery: Participate in designing and testing disaster recovery plans to ensure the continuity of critical services.

This list of responsibilities might not cover everything you'll end up doing.

Experience: 5+ years of experience in Site Reliability Engineering, DevOps, or a similar role, preferably in a mission-critical or large-scale environment, including experience leading incident response and mentoring other engineers.

Technical Skills: Experience with cloud platforms (AWS, Azure, GCP) and container orchestration tools (Docker, Kubernetes).

Proficiency with monitoring and logging tools (Prometheus, Grafana, ELK stack, Datadog, etc.).

Strong scripting skills in Python, Bash, or Go.

Solid understanding of Linux and Windows administration.

Database Knowledge: Familiarity with relational databases (MySQL, PostgreSQL, etc.) and distributed systems.

Collaboration & Communication: Excellent teamwork and communication skills, with the ability to work across teams to improve service reliability.

Problem-Solving: Strong troubleshooting skills with a proactive, solution-oriented mindset.

Experience in Intelligent Transportation: While not required, familiarity with transportation systems, autonomous vehicles, or real-time data systems is a plus.

Preferred Qualifications:

Experience with traffic management systems, sensor data processing, or other intelligent transportation systems.

Knowledge of infrastructure-as-code tools (e.g., Terraform, Ansible, Helm) and GitOps workflows (e.g., Argo CD).

Exposure to CI/CD pipelines, including pipeline-as-code (e.g., Dagger, GitHub Actions), and Git-based version control.