Retail Market Manager I

Overview

Position will be responsible for providing coaching branch management teams in achieving profitability, sales, customer experience, compliance, and growth initiatives.

Responsibilities

Cross-train, lead and develop team of associates to promote maximum productivity, engagement, succession planning and overall contribution to strategic organizational goals

Provide direction to branch management to ensure all goals are met and exceptional customer service is provided to consumer customers. Hold team accountable for achieving goals

Conduct branch visits to ensure adherence to bank policies, successful implementation of new products and services and to develop and maintain strong relationships with branch associates

Monitor, measure and manage sales and business development programs

Enhance operational efficiencies through the monitoring of branch processes, identification of work flow issues and offering solutions

Build strong, effective partnerships with colleagues across the enterprise to work together and collaborate to remove roadblocks for success

Ensure there are comprehensive policies and procedures and appropriate controls in place to ensure consumer banking is prudent and in compliance with the bank’s risk appetite including loan and credit quality

Collaborate with the Risk division to ensure consumer banking is prudent and the non-performing loan ratio is within the acceptable risk tolerance limits

Actively participates and creates opportunities for branch leadership and consumer lenders to participate in community organizations to source business development opportunities and demonstrate commitment to the local community

Perform additional duties as assigned.

Qualifications

Bachelor’s degree in finance, business or related field or commensurate work experience

Minimum ten years of sales and customer service experience, preferably in a retail banking environment

Minimum seven years retail branch management experience, including managing multiple branch or retail locations

Proven record of success building and growing consumer relationships

Minimum five years of progressive leadership experience in building, motivating and coaching successful teams

Prior experience with lending involving strong credit knowledge and skills which align with the established qualification standards

Prior experience with coaching teams to provide innovative solutions tailored to customer needs

Influential communication with the ability to coach by observation and interaction, focused on continually developing and mentoring the team

Strong financial and business acumen which includes knowledge of bank products/services, lending/fair lending, collateral management, and regulations in a retail banking environment

Excellent verbal, written and interpersonal communication skills

Demonstrated ability to solve practical problems

Demonstrated ability to hold team members accountable to high standards of performance

Demonstrated ability to lead change and follow through on change initiatives

Demonstrated experience with sales strategy and sales process development

Excellent PC skills, including word processing and spreadsheets via Microsoft Office products as well as custom applications and system

Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment

Must be able to exercise confidentiality with sensitive information

Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.

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