Our purpose is to help a billion people find the right job! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal!

Phenom is seeking a Customer Value Manager (CVM). The CVM will engage with Phenom customers globally to drive adoption and usage of Phenom’s TXM platform, which translates into Value attainment for our customers, and provides a solid foundation for securing further platform expansion and ultimately, net retention. The Customer Value Manager will have phenomenal customer experience to drive customer value, adoption and retention.

Role is onsite based - onsite 5 days/wk in our Horsham, PA location

What You'll Do

Deliver business impact, innovation and relevant value for your customers by understanding their key business objectives, challenges and opportunities

Drive value of deployed solutions for all customers in your portfolio by driving retention and providing recommendations to optimization adoption and use of the TXM platform

Educate customers on new product capabilities and position value propositions

Collaborate with key stakeholders to develop connections ensuring a smooth customer journey

Oversee key stakeholder relationships post-signature and own and drive these relationships post-go live

Create success and adoption plans following sales handover to understand and define expectations for partnerships

Oversee Champions training and certification, and deliver persona-based end user training

Host regular office hours for end users through go live and oversee early adoption period and metrics

AI proficiency with internal and customer facing workflows

What You've Done

5+ years experience as a Customer Success/Customer Value Manager role within SaaS space

Experience using technology, metrics, and reporting to manage a customer support functions

Ability to have value-based conversation with business executives and key clients

Experience managing products, product offerings, and customer experience with products

Strong organizational and project management skills

Salary

Expected salary range $75,000 - $85,000

Benefits

We want you to be your best self and to pursue your passions!

Health and wellness benefits/programs to support holistic employee health

Flexible hours and working schedules, as well as parental leave for new parents

Generous vacation policies & holiday time off

Growing organization with career pathing and development opportunities

Tons of perks and extras!

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