Among computer user support specialists, AI is already used for a large share of the tasks. Measured exposure for computer user support specialists: 47% (high).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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Menu Hiring? Get Started Menu Senior Service Desk Analyst (MSP) Richmond, VA $55,000 to $62,000 About Senior Service Desk Analyst (MSP) We are a leading Managed Service Provider (MSP) based in Richmond, VA, with clients across several industries. Our clients rely on us to provide them with innovative IT solutions and technical support to help them achieve their business goals. With a team of highly skilled professionals and a commitment to excellence, we are dedicated to delivering exceptional service to our clients. You’ll need to have excellent communication skills, be able to work diligently under pressure, and have a genuine interest in staying up to date with the latest technologies, threats and advances in computing. At our MSP, we value teamwork, dedication, and innovation – and we’re looking for someone who shares our passion for delivering the highest levels of service to our clients. Senior Service Desk Analyst (MSP) Responsibilities: Act as the primary contact for user support via telephone, email, and in-person interactions Provide remote and collaborative support to clients for issue resolution. Evaluate, prioritize, and troubleshoot requests related to networks, devices, software, and peripherals Ensure precise ticket tracking and comprehensive system documentation. Independently resolve service tickets, showcasing technical expertise and problem-solving skills Deliver adept technical support for Microsoft applications, M365, and Azure. Assist with troubleshooting Microsoft technologies and virtual environments. Display basic knowledge of scripting languages and automation principles Create thorough system documentation, encompassing reviews and recommendations Senior Service Desk Analyst (MSP) Requirements: Professional MSP (Managed Service Provider) experience 1-2 years of help desk technician experience Experience with major hardware vendors like Dell, HP, etc. Updated knowledge of Microsoft Windows for desktop, server, and networking. Basic networking knowledge, including DNS, switches, firewalls, VPN. Familiarity with Watchguard, Cisco, Ubiquiti, Spam Filtering, and RMM and PSA tools desired. Strong troubleshooting skills and experience with PSA tools and RMM tools (ex: Datto, ConnectWise, Autotask, IT Glue) Senior Service Desk Analyst (MSP) Benefits: Salary: $55,000 to $62,000 100 % Covered Health, Dental, Vision A family-friendly environment PTO/Holidays/ Sick Leave 401(K)+ match Work from home options Promotions and growth opportunities within 1 year, every year Location Richmond, VA Salary $55,000 to $62,000 About the Company Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America’s top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry. Location: Richmond, VA Job ID: BW5132 Published Date : November 3, 2026 Apply for this Job Apply To Bowman Williams Jobs New York City Chicago Washington D.C Dallas Los Angeles Houston Linkedin About The Process Find MSP Jobs See MSP Resumes 2026 MSP Salary Guide Thought Leadership Copyright © 2012 - 2024 Bowman Williams. All Rights Reserved. Privacy Policy