Mgr Enterprise Business Services Strategy

This position manages and leads a team of professionals in support of FedEx enterprise-wide business systems. Responsibilities include: managing complex projects, corporate strategic planning, analysis, process/project management development, system support, lifecycle management/support and creating and implementing the most effective strategies with it and business partners. Responsible for creating long and short term strategies that align with corporate goals and produce the most cost effective solutions. Responsible for the development of professionals while creating an innovative and effective organization in support of FedEx goals.

This position manages and leads a team of professionals in support of FedEx enterprise-wide business systems. Responsibilities include: managing complex projects, corporate strategic planning, analysis, process/project management development, system support, lifecycle management/support and creating and implementing the most effective strategies with it and business partners. Responsible for creating long and short term strategies that align with corporate goals and produce the most cost effective solutions. Responsible for the development of professionals while creating an innovative and effective organization in support of FedEx goals.

Minimum Qualifications:

Bachelor's Degree or equivalent in computer science, information technology, business, supply chain, finance, mathematics or other quantitative discipline such as engineering. Eight (8) years professional business experience in analytical/ quantitative information system activities including application development, support and design and asset lifecycle management. Proven program or project management skills in highly technical areas. An advanced degree may offset related experience requirements. Proven leadership experience. Outstanding human relations, negotiating presentation, and communication skills, both written and verbal. Ability to interact effectively with senior leadership. Outstanding analytical, process/project management skills. Proven ability to innovate and produce high quality results on a consistent basis.

The Manager, Digital & Data will act as the bridge between business process ownership and technology delivery, ensuring that platforms, data and automation capabilities enable the Source to Pay strategy and deliver measurable business impact.

Key Systems

The role is expected to support and influence the roadmap for key Source to Pay platforms, likely including:

ServiceNow

Oracle FCF

Other connected procurement, contract, supplier and data platforms as required

Required Skills and Experience

Strong understanding of the Source to Pay processes.

Experience working with enterprise technology platforms and digital transformation programs.

Ability to translate business requirements into clear technology priorities and delivery plans.

Strong stakeholder management skills, particularly across business and technology teams.

Experience prioritizing system enhancements and managing technology roadmaps.

Good understanding of process improvement, automation, data, reporting and AI-enabled opportunities.

Strong analytical skills with the ability to connect system performance to business outcomes.

Ability to lead a small specialist team and manage competing priorities across multiple workstreams.

Key Responsibilities

Digital Procurement Ecosystem Ownership

Manage the effectiveness of the digital procurement architecture across the Source to Pay process.

Ensure technology platforms support global process design, business controls and operational efficiency.

Identify gaps, overlaps or inefficiencies across systems and recommend improvements.

Maintain a clear view of how core Source to Pay platforms connect across process, data and user experience.

Technology Roadmap and Business Requirements

Define and manage the Source to Pay technology roadmap in partnership with Digital & Technology.

Translate business needs into clear, prioritized system requirements.

Ensure roadmap decisions are aligned to business value, user experience, compliance, automation and data quality.

Support business case development for new digital capabilities, enhancements and platform investments.

Enhancement Prioritization and Delivery Alignment

Prioritize system enhancements based on business benefit, risk reduction, operational impact and strategic alignment.

Coordinate with IT delivery teams to ensure requirements are understood, sequenced and delivered effectively.

Act as the business owner for Source to Pay digital requirements through design, build, testing and deployment.

Track delivery progress, risks, dependencies and benefits realization.

Platform Adoption and Continuous Improvement

Drive adoption of Source to Pay platforms across business and procurement users.

Monitor usage, compliance and user feedback to identify improvement opportunities.

Partner with change, training and communications teams to support successful deployment and adoption.

Use data, benchmarking, process mining and automation insights to continuously improve the digital ecosystem.

Data, AI and Automation Leadership

Lead the team responsible for AI, benchmarking, process mining and automation opportunities across Source to Pay.

Identify opportunities to improve efficiency, reduce manual effort and enhance decision-making through digital tools.

Support the development of AI and automation use cases aligned to measurable business value.

Ensure data and digital insights are used to improve process performance, controls and strategic decision-making.

Minimum Education

Bachelor's degree/equivalent in accounting, finance, business, engineering, information systems or other related business discipline.

Minimum Experience

Five (5) years professional experience in management consulting, internal audit, accounting, finance, project/program management, vendor management or information systems with emphasis on analysis/planning.

Knowledge, Skills and Abilities

Knowledge of personal computers, integrated operational, back office or information systems.

Significant project/process management experience.

Proven ability to innovate, develop and produce high quality results on a consistent basis.

Demonstrated strong understanding of business and financial planning functions.

Strong basic management, human relations, analytical and communication skills.

Preferred Qualifications: Memphis range ($9,719.96/mo - $16,523.93/mo), Plano range ($10,231.53/mo - $17,393.61/mo)

Pay Transparency: Salary grade (E29)

Pay:

Additional Details: This is a hybrid position located in Memphis, TN or Plano, TX. Candidates must live within 50 miles of the campus location. Employees will be required to work at the FedEx campus location several times per week.

For details on our comprehensive benefits, click here .

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com .

Applicants have rights under Federal Employment Laws:

Know Your Rights

Pay Transparency

Family and Medical Leave Act (FMLA)

Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

E-Verify Notice ( bilingual )

Right to Work Notice ( English ) / ( Spanish )