Program Manager, Senior - Delegation Oversight

Your Role

The Delegation Oversight (DO) team, under the purview of the Delegation Oversight Committee (DOC), which is a sub-committee of the Quality Oversight Committee (QOC), is responsible for oversight of contracted delegated entities. This includes auditing, corrective actions follow-up, and monitoring activities of our delegated partners.

The Program Manager, Senior will report to the Sr. Manager, Credentialing Delegation Oversight. In this role, you will be managing several projects that involve the DO department, including management and tracking of regulatory audits, monitoring, reporting, and management of the delegated entities' sub-delegation population. You will be responsible for strategic alignment and integration across projects/programs, from initiation through delivery, in support of business unit process and administrative efficiency. Defining projects required to support programs and partners to ensure their implementation on time, within budget, and with benefits realized.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Work In this role, you will:

Validate Subcontracted Network Accountability and Network Adequacy Standards to ensure compliance with DMHC APL 25-019 Req. VI Annual Network Review Amendments

Provide overall program leadership, guidance, and manage all aspects of a given program, including requirements gathering, business case creation, and implementation

Develop resourcing strategies to ensure optimum support for projects and for the day-to-day operational activities

Review program budget variance and scope change requests, and participate in the budget-resolution process

Lead cross-functional meetings and foster teamwork; drive escalation and resolution of issues while promoting collaboration and coordination across broad categories of stakeholders

Support and coach project managers within the program while providing technical expertise in planning, execution, and leadership of programs, projects, and initiatives

Partner with business drivers to design, develop, deliver, and execute strategy to promote regulatory compliance

Adjust or recommend enhancements in processes to solve problems or improve effectiveness of job area

Assemble a project team, assigning and monitoring work of team members, and providing guidance and leadership

Communicate with contacts typically within the department on matters that involve obtaining or providing information requiring some explanation or interpretation to reach agreement

Act as the business unit liaison to corporate initiatives and projects, providing input into designing strategies for alignment with business unit goals and objectives

Your Knowledge and Experience

Requires a Bachelor’s degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree

Requires at least 5 years of prior relevant experience in a health plan, hospital, or healthcare organization

Requires a solid understanding of project and resource management, strong business acumen, team focus, experience working in a complex project delivery environment, as well as an advanced understanding of an enterprise project and portfolio management tools

Experience with accreditation processes and quality improvement initiatives related to credentialing is preferred

Desired knowledge of credentialing delegation oversight operations

Strong critical thinking, analytical, and problem-solving skills

Strong attention to detail skills and the ability to identify discrepancies and compliance issues

Strong interpersonal and communication skills, with the ability to work effectively with diverse teams and stakeholders

Ability to manage multiple priorities and deadlines in a dynamic environment, demonstrating strong organizational skills

Familiarity with healthcare regulations and compliance requirements is preferred

Hybrid

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.