Director, Organizational Operations

Title: Director, Organizational Operations

Organization: WorkMoney, Inc.

Reporting to: SVP, Administration

Location: United States / Remote, About WorkMoney, Inc.

At WorkMoney.org , we are dedicated to enhancing the financial well-being of hard working Americans. Founded on the belief of the American dream, we strive to provide our members with the tools, resources, and support they need to navigate their financial journeys with confidence.

We don't stop at individual support. At WorkMoney, we believe in systemic change and actively advocate for policies that promote economic fairness and opportunity. By amplifying the voices of our members and partnering with policymakers, we strive to create a more just and equitable economic landscape.

We believe that financial stability should be accessible for everyone and we're here to make that a reality. By offering financial tools and resources, fostering a supportive environment and championing policy changes, we empower our members to take control of their finances and build a more secure future.

Join us at WorkMoney, Inc. and become part of a movement dedicated to making sure all Americans can afford to live a good life.

About the Director, Organizational Operations position

The Director, Organizational Operations strengthens WorkMoney, Inc’s organizational infrastructure by connecting people, processes, and technology to create a more effective and cohesive operating environment. Reporting to the SVP, Administration, this role provides strategic and hands-on leadership to build sustainable systems, address operational challenges, and ensure the organization’s infrastructure evolves alongside its needs. Serving as a central partner across the organization, the Director, Organizational Operations reduces complexity, improves organizational effectiveness, and enables teams and leadership to advance WorkMoney, Inc’s mission.

Systems & Operational Governance

Lead the development, implementation, and continuous improvement of administrative systems, workflows, and operational processes that support organizational effectiveness and scalability

Establish and maintain organizational practices for document retention, records management, information accessibility, and administrative governance

Oversee contractor/vendor lifecycle processes, coordinating approvals, onboarding, offboarding, and access management in partnership with relevant teams

Maintain clear ownership, documentation, and accountability for administrative processes, organizational repositories, and internal information systems

Identify operational gaps, inefficiencies, and risks; develop practical solutions that strengthen consistency, accountability, and cross-functional coordination

Oversee organizational intranet governance and internal communications infrastructure, ensuring information is accessible, accurate, and maintained

Technology & AI Enablement

Oversee organizational technology operations and administrative technology infrastructure, ensuring systems, platforms, and services effectively support employee needs and organizational priorities

Establish clear ownership and accountability for technology platforms, licenses, vendor relationships, access permissions, and system inventories

Manage relationships with external technology service providers, coordinating service delivery, troubleshooting, escalations, renewals, and operational improvements

Partner across teams to evaluate, implement, and optimize technology solutions that improve workflows, strengthen operational reliability, and reduce administrative burden

Partner with leadership to develop, implement, and continuously optimize guidelines, policies, and protocols for responsible AI adoption, including organization-wide training and enablement to support effective, appropriate use of AI and automation tools

Establish and maintain technology-related processes and controls that support appropriate access, responsible use, information security, and operational continuity

Collaborate with organizational stakeholders to strengthen data ownership, reporting practices, and the implementation of technology-related policies and procedures

Events & Operations

Lead the planning, coordination, and execution of organizational events, retreats, and executive-sponsored convenings, coordinating with stakeholders to establish objectives, timelines, budget, and logistics that ensure successful outcomes and a high-quality participant experience

Oversee event-related vendor relationships, contracts, and logistical arrangements, ensuring quality, cost-effectiveness, and timely delivery

Develop and maintain event planning processes, resources, and standards that support consistent execution and continuous improvement

Coordinate administrative support for recurring organizational meetings and convenings, ensuring appropriate preparation, documentation, and follow-through

Oversee executive support operations, ensuring effective coordination of executive schedules, priorities, meetings, and organizational commitments

Partner with executive leadership and administrative staff to anticipate needs, navigate competing priorities, and strengthen executive support workflows that promote efficiency, consistency, and continuity

Must haves

6+ years of progressively responsible experience in administrative operations, business operations, organizational operations, or related functions

Demonstrated experience developing, managing, and improving operational systems, processes, and workflows across multiple functions or teams

Strong technology fluency, with experience navigating, evaluating, implementing, and optimizing a broad range of digital platforms and organizational tools

Experience with technology governance, access management, contractor lifecycle processes, or organizational information management

Experience identifying and implementing opportunities for automation, AI adoption, or technology-enabled process improvements

Strong project management and organizational skills, with demonstrated ability to lead complex, cross-functional initiatives and manage competing priorities from planning through execution

Experience coordinating with external vendors and service providers, including managing relationships, deliverables, and operational expectations

Demonstrated ability to build effective relationships and collaborate with stakeholders at all organizational levels, including executive leadership, staff, and external partners

Excellent written, verbal, and interpersonal communication skills, with the ability to translate complex operational or technical information into clear, actionable guidance

Strong judgment, emotional intelligence, and problem-solving skills, with the ability to navigate ambiguity, influence outcomes, and address challenges with professionalism and discretion

Highly organized, adaptable, and resourceful, with the ability to remain composed, adjust priorities, and maintain consistent follow-through in a dynamic environment

Demonstrated ability to serve as a culture steward and role model for organizational values and exemplify standards of community care

Nice to haves

Experience supporting executive leadership or overseeing executive support operations

Experience planning and coordinating organizational events, retreats, or large-scale convenings

Experience managing and developing staff, with a strong orientation toward coaching, accountability, and professional growth

Experience implementing AI-enabled workflows or supporting organization-wide adoption of emerging technologies

Experience in a nonprofit, advocacy, or mission-driven organization

At WorkMoney, Inc., we're proud to offer a robust benefits package designed to support your overall well-being and professional growth. In addition to competitive salaries, we invest in your success and create a work environment that's as dynamic and rewarding as the work we do! We fully cover the premiums for medical, dental, and vision insurance, our retirement plan includes up to a 6% employer match and we offer educational assistance programs. You'll enjoy five weeks of paid vacation each year, alongside generous paid family and medical leaves. To further enhance your work experience, we offer stipends for remote work expenses, professional development, health & wellness, and cell/internet data usage.

The starting salary for this role is $125,000.00 - $145,000.00 annually and as part of our commitment to pay transparency and equity in our organization, the starting salary for this position is not negotiable.

Why join our team?

At WorkMoney, Inc., we believe hard work should lead to a better life, and we’re passionate about making that possible for more Americans. We’re a creative and resourceful team that embraces new ideas, adapts quickly, and brings ingenuity and a shared sense of purpose to tackling challenges. Collaboration is at the heart of how we work. We support one another, learn from our experiences, and celebrate our successes. We’re serious about our mission, and we believe doing meaningful work should be rewarding, energizing, and fun.

Equal Employment Opportunity & Accessibility

WorkMoney, Inc. believes that embracing diversity enriches our workplace and enhances our ability to achieve our mission and serve our members. We are an equal opportunity employer and consider all qualified individuals for employment, regardless of age, race, color, religion, sex (including pregnancy, sexual orientation, gender identity and expression), national origin, disability, genetic information, veteran status, or any other characteristic protected by applicable law.

WorkMoney, Inc is committed to maintaining an inclusive and accessible environment and we provide reasonable accommodations to qualified applicants with disabilities throughout the recruitment and employment process. For accommodations or assistance during the application or interview process, please contact careers@workmoney.org.

**Please do not reach out directly to any team members. If you'd like more information or to check the status of your application, email careers@workmoney.org.