Pro Sales Representative Manager - Specialty Trades

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

The Pro Sales Representative Manager is responsible for leading and developing a high-performing sales team of Pro Sales Representatives focused on driving revenue growth, expanding market share, and building strong relationships with B2B customers. This role ensures the team executes sales strategies aligned with Pro goals, manages a strong sales pipeline, and converts leads into profitable sales. The Pro Sales Representative Manager coaches, trains, and mentors the Pro Sales Representative team by fostering a results-driven culture while maintaining accountability for an assigned customer portfolio. This role requires understanding of competitive industry trends, proactive pipeline management, and strong cross-functional collaboration to support The Home Depot’s Pro growth strategy.

Key Responsibilities:

30% - Customer Engagement & Relationship Management - Provide solutions and guidance to direct reports for customer resolution. Oversee and support Pro Sales Representatives in identifying new sales opportunities. Partner with Pro Sales Representative Sr. Manager to review sales calls, analyze account insights, and identify business opportunities. Serve as point of escalation for transaction and take partnership cross-functionally to ensure customer satisfaction.

40% - Leadership & Team Development Provide hands-on coaching, training, and mentorship in sales management and relationship building strategies. Foster a results oriented and customer focused culture that drives engagement and performance. Provide regular and timely performance feedback in order to improve and maintain team performance metrics. Recruit, develop, and lead a high-performing team of Pro Sales Representatives.

30% - Operational Excellence - Troubleshoot operational challenges, identify process improvements, and coordinate training for direct reports. Oversee daily team operations, including workload distribution and ensuring service level quality. Track and analyze key performance metrics, including sales, gross margin, and customer engagement.

Direct Manager/Direct Reports:

This Position typically reports to the Pro Sales Representative Sr. Manager

This Position has 10-14 Direct Reports

Travel Requirements:

Typically requires overnight travel less than 5% of the time.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

Must be 18 years of age or older

Must be legally permitted to work in the United States

Preferred Qualifications:

Working knowledge of Microsoft Office Suite

Working knowledge of presentation software (e.g., Microsoft PowerPoint)

Demonstrated ability to collaborate and work effectively with cross-functional teams

Demonstrated project management skills

Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers

Excellent written and verbal communication skills

Strong leadership skills with the ability to motivate and develop sales associates

Experience working with Salesforce or similar CRM

Ability to analyze sales data and implement strategies to improve team performance

Understanding and application of strategic planning to identify, target and execute plans for sales growth in areas like building supplies, construction, and lumber

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:

4

Preferred Years of Work Experience:

5

Minimum Leadership Experience:

None

Preferred Leadership Experience:

None

Certifications:

None

Competencies:

Action Oriented

Collaborates

Drives Engagement

Ensures Accountability

Communicates Effectively

Customer Focus

Develops Talent

Drives Results

Manages Conflict