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Servicenow

About the job

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

This role within the Deal Velocity organization is responsible for providing Tier I and Tier II operational support to regional Pricing & Contract Management (PCM) analysts and management. Key responsibilities include assisting PCM teams in creating special pricing solutions, resolving issues for complex pricing and contract term requests, as well as representing the PCM organization on special projects to ensure alignment with corporate objectives.

Policy & Strategic Governance

Develop and execute global policies for PCM analysts based on new pricing, product changes, promotions, and financial guidelines.

Represent the PCM organization throughout the wireline product launch process and on cross-functional process teams to ensure PCM impact and alignment are prioritized.

Engage frequently with cross-functional teams across marketing, legal, finance, regulatory, and operations.

Support & Operational Excellence

Manage the PCM analyst support ticket queue to ensure timely IT resolution of user-impacting issues.

Address daily issues identified by the PCM user community related to assigned initiatives.

Drive ticket volume reduction through proactive user education and system enhancements.

Provide input on complex deals by collaborating with PCM on deal strategy.

Assist in resolving pricing-related billing issues.

Systems, Requirements, & UAT Testing

Represent the pricing tower associated with the platform used for quoting, ordering, contracting, and invoicing in identifying and implementing strategic initiatives, including developing business requirements that drive work efficiencies for cross-functional end users and the PCM analyst community.

Collaborate independently with product, IT, pricing, and finance stakeholders to ensure decisions positively impact PCM workflows.

Design rigorous, thorough test cases and perform user acceptance testing to ensure quote-to-order systems and new capabilities provide a seamless end-user experience.

Tools & Custom Rate Development

Create and maintain product-specific profitability models and efficiency tools for the PCM organization.

Serve as a Subject Matter Expert (SME) in specific product areas to support marketing and pricing on the development of new rates, pricing floors, and promotions, ensuring full compliance with corporate strategy and regulations.

Training, Communication, & Knowledge Management

Develop and deliver global PCM training sessions, communications, and enablement materials for new products, tools, and key pricing program initiatives.

Design content for the monthly PCM Newsletter and maintain the PCM ServiceNow knowledge base.

What we're looking for...

You’ll need to have:

Bachelor's degree or four or more years of work experience.

Six or more yeras of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

Six or more years of experience managing special pricing arrangements and custom customer agreements.

Deep understanding of standard Wireline products, custom product pricing, and Verizon's deal lifecycle from presale through invoicing.

Proficiency in profit & loss modeling, cash flow analysis, and financial analysis, with experience writing and reviewing business requirements for pricing, billing, and contracting tools.

Proficiency in Google Workspace and Microsoft Office. Hands-on experience with ServiceNow.

Even better if you have one or more of the following:

Bachelor's degree in Finance, Economics, Business, or equivalent experience.

Proven ability to make sound business decisions quickly under pressure, with a focus on quality improvement and process efficiency.

Exceptional organizational, communication, presentation, and interpersonal skills with strong relationship management abilities.

If you believe this job posting is missing information required by the Virginia wage or salary range transparency law, please report it via vz.tatc@verizon.com .

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours 40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $98,500.00 - $188,000.00.

The annual salary range for the Illinois location(s) listed on this job requisition based on a full-time schedule is: $108,000.00 - $188,000.00.

The annual salary range for the New York location(s) listed on this job requisition based on a full-time schedule is: $108,000.00 - $188,000.00.