Document Imaging Production Specialist III

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description: Document Imaging Indexing Vault Operations (DIIVO) is a dynamic organization committed to delivering accurate and efficient document handling for internal and external customers. We specialize in situations that require a high attention to detail, management of risk, and adjustments for unique products. DIIVO practices process excellence in every facet of our operation and is committed to creating a work environment that drives positive employee engagement and growth. DIIVO is committed to continuous improvement of their processes and skill development for their employees.

The DIIVO Team is seeking an experienced and motivated individual to join our Imaging team as a Production Specialist III. This job is responsible for handling more complex files and/or documents and effectively preventing or handling escalations. Key responsibilities include performing various production and support functions, assisting with training new associates, acting as a subject matter expert, and proactively identifying issues and potential process improvements. Job expectations include monitoring and reviewing documentation against requirements and leveraging reporting to perform job functions with strong understanding of metrics across multiple workstreams and systems.

This position requires an individual who is production and quality focused and who can work in a high volume, fast-paced production environment. Position requires repetitive administrative functions related to the imaging/scanning process to meet deadlines and goals. The individual must be reliable, motivated, able to train across multiple workstreams, and a team player with exceptional work habits.

Responsibilities:

Assist peers and leadership with resolving complex, time-sensitive exceptions

Handle escalations received from business partners by providing clean, concise communication through email and phone

Contribute to improving process efficiencies by supporting the review and validation of departmental procedures

Execute various production and support functions. ​

Required Qualifications:

2 years in operations or production environment

Ability to bend and move about the production floor to push carts, move documents or boxes, and lift 25-50 pounds

Schedule: Monday-Friday 8:00AM-4:30PM

Desired Qualifications:

Experience with PDIM (Physical Document Inventory Management) application

Ability to leverage data and reporting to manage inventory and service level agreements

Postal experience and/or Pitney Bowes experience

Previous experience in document imaging or retention and retrieval

Skills:

Attention to Detail

Business Acumen

Customer and Client Focus

Recording/Organizing Information

Collaboration

Oral Communications

Prioritization

Quality Assurance

Written Communications

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift: 1st shift (United States of America)

Hours Per Week: 40