Customer Success Manager (NYC)
Kombo
New York, NY · Posted June 2, 2026
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Where New York, NY ranks
Where New York, NY placed in our monthly rankings, month by month. Each month stays online at its own address.
November 2026
- #1Best cities for operations jobs1,429 openings · of 100
- #1Best cities for sales jobs2,774 openings · of 78
- #1Best cities for finance jobs1,932 openings · of 78
- #1Best cities for data and analytics jobs1,713 openings · of 58
- #1Best cities for HR jobs994 openings · of 30
- #1Best cities for marketing jobs1,754 openings · of 31
Rankings about customer success jobs
- Best cities for customer success jobs #1 New York (367 openings)
- Employers with the most customer success jobs #1 Gallagher (167 roles)
Customer Success jobs · Top Customer Success employers · All rankings
Pay compared with the market
This listing does not state pay. Across 115 open customer success manager listings that state pay, the middle half runs $94,500 to $135,000 and the median is $120,500.
Listed pay is what employers advertise, not what people are paid.
Customer Success Manager salaries by state · Check your own pay
How AI is used in this kind of work
AI use among sales managers is little observed so far. Measured exposure for sales managers: 4% (little observed).
Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.
Skills this job asks for
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About the job
Location: New York City Office (Onsite)
Compensation: $150K-$220K OTE
TL;DR
Hi, I'm Konsti, and I lead CS at Kombo. We're hiring a CSM to own a $3M+ book, drive growth with technical and business customers, and shape how modern customer success runs as we scale. If that's you, let's talk.
ABOUT KOMBO
Kombo is on a mission to power the world's people data, from hire to retire. We're the unified API for HR, payroll, and recruiting systems: our customers connect once and get access to 250+ integrations, instead of spending months building them one by one.
Indeed, Pleo, and Juicebox run their integrations on Kombo, alongside 400+ other teams, syncing data for 250+ million people worldwide.
We're past $XXM ARR, backed by $30M+ from YC, Volition Capital, and Acadian Ventures. 60+ people across Berlin and NYC. Take a peek at the team and how we work https://app.notion.com/p/Join-Kombo-05435d42f09a4b85b2083ae2266543af?pvs=21.
ABOUT THE ROLE
Customer success at Kombo drives revenue. You'll own the full customer relationship, from onboarding and first value through expansion and renewal, and help customers scale their integrations fast.
Kombo is on track to double revenue in 2026, and we're turning customer success into a true revenue engine. That's where you come in.
This role sits at the intersection of three things:
- Commercial ownership: grow accounts past six figures to power our upmarket motion
- Technical depth: scope new use cases with customers as we launch more products (LMS, payroll)
- Portfolio leverage: run a fast-growing book of business efficiently through segmentation, signals, and AI
WHAT YOU'LL DO
- Run a book of 60-80 customers worth $3M+ in revenue
- Own the full relationship after the signature: onboarding, first value, and growing customers from there.
- Lead implementations for strategic customers and help them shape the scope, rollout plan, and tech setup.
- Hit your revenue target by building pipeline, qualifying deals, and partnering with Sales on enterprise upsells.
- Coordinate Product, Support, and Sales around your customers so they get results.
- Feed insights to Product. Surface new use cases that unblock customers and drive growth for Kombo.
- Help improve the CS function. Build playbooks, automations, customer content and AI workflows.
WHAT WE ARE LOOKING FOR
- 3+ years in Customer Success, Account Management, or Solutions with a portfolio of 50-200 accounts. HR tech or devtools background is a plus.
- Owned a revenue target and led ROI, pricing, and renewal conversations with executives.
- You will work with engineers. Your first instinct is to find answers in product docs. You can map customer workflows and debug at a high level.
- A habit of segmenting by value and risk, acting on signals, and building repeatable plays.
- Worked at high-growth SaaS, where you learned to move with speed and agency
THIS ROLE IS LIKELY NOT A FIT IF YOU…
- Want a remote role or cannot commit to being in the office.
- Need structured processes and aren't comfortable building from scratch.
- Are uncomfortable with commercial conversations: renewals, expansions, negotiation.
- Don't enjoy technical projects: reading docs, debugging, figuring out how integrations work.