Community Services Care Coordinator

As a member of the REACH TEAMTM, the Community Services Care Coordinator supports children and families exposed to violence. Services to the family includes: care package drop off, care coordination services including screening, and referral to community agencies for children and families. In addition, this position participates in outreach and community engagement activities and trainings.

DUTIES

SUMMARY

As a member of the REACH TEAM TM , the Community Services Care Coordinator supports children and families exposed to violence. Services to the family includes: care package drop off, care coordination services including screening, and referral to community agencies for children and families. In addition, this position participates in outreach and community engagement activities and trainings.

ESSENTIAL DUTIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Engages community members and families with empathy and compassion following an incident of violence.

Identifies client’s needs and provides community referrals to client and others; coordinates

services with other providers.

Assists clinicians in providing appropriate services, including linkage, coaching and skill- building.

Develops and maintains effective communications with appropriate stakeholders.

Establishes and maintains rapport and effective working relationships with children and families

and works cooperatively within CII and community resources.

Ensures accurate and timely completion of outcomes and reports required by the program.

Develops and maintains knowledge of service standards and policies as stipulated by contract,

licensing, and/or other governing bodies.

Advocates on behalf of the client with other agencies, government programs and similar to help them receive needed services.

Participates in initial intake interviews to gather information and complete required initial paperwork.

Sets up and maintains related files and documentations ensuring compliance with policies.

ADDITIONAL DUTIES

May conduct regular home visits to determine client needs and provides training, guidance and

support to families.

May participate as part of a multi-disciplinary team to develop and implement service plans.

May aid in the facilitation of group sessions.

Other duties and special projects as assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

EDUCATION & EXPERIENCE

One year of community-based direct service experience of working with families who experienced violence or trauma.

Bachelor’s degree in a human service industry; or four (4) years’ experience directly working with severely emotionally disturbed (SED) children and their families under the direct oversight of contracted services by either the Department of Mental Health (DMH) or Department of Children and Family Services (DCFS).

OTHER QUALIFICATIONS

Possesses a valid driver's license and state-required auto insurance.

Required to travel extensively (> 50% of the time).

Spanish / English bilingual preferred.

Ability to handle confidential information.

Maintains patient privacy, including protecting the confidentiality, safeguarding the integrity and availability, and limiting the use and disclosure of patient Protected Health Information (PHI) to authorized individuals and entities.

Participates in, conducts, and sustains performance quality improvement activities according to designated role and responsibilities.

Sensitivity to service population’s cultural and socioeconomic characteristics.

Excellent verbal and written communication skills.

Punctual and dependable attendance.

​CERTIFICATES, LICENSES, REGISTRATIONS

None required.

COMPUTER SKILLS

Must have intermediate knowledge of computer programs in a Windows environment, including Word, Excel and E-mail.

Proficient in Electronic Health Records System

NOISE LEVEL

Moderate noise

REQUIRED TRAINING

New Hire Orientation

Sexual Harassment Prevention Training

Child Abuse Prevention/Mandated Reporter Training

COMPENSATION: $26.75 USD - $32.10 USD

In accordance with California law, the expected pay range for this position is included in this posting. The actual compensation will be determined based on factors permitted by law. New hires will be offered a salary at the starting point of the range to maintain internal inequity and allow opportunity for future salary growth. CII salaries are determined based on comprehensive internal and external market analysis, as well as the skills, education, and experience relevant to each position.

BENEFITS:

Generous paid PTO, plus 10 paid holidays and CII is closed between Christmas and New Year

Excellent medical, dental, and vision insurance for eligible employees and qualified dependents

403b Retirement Plan with employer contribution for eligible employees

Up to $4,500 in tuition reimbursement per calendar year

Eligible for the Public Service Loan Forgiveness program

Flexible Spending Account (FSA) & Health Savings Account (HSA)

Employer paid Life and AD&D Insurance

Voluntary Supplemental Insurance

Opportunity for growth & advancement

Professional development & continued training

Team building & bonding through company sponsored events & activities

CONTINGENCIES:

Influenza immunization or declination

COVID-19, MMR and Tdap immunizations

Education verification

Reference check

Background fingerprint clearance (FBI, DOJ, CACI) conducted by the California Department of Social Services

Drug and alcohol screening

Tuberculosis screening