Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.

The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits .

Job Purpose & Scope

Responsible for the design, development, and implementation of the ServiceNow solutions that support enterprise technology, operational, and risk initiatives.

Essential Job Functions

Designs, develops, and maintains ServiceNow applications and modules, particularly within the IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM) suites.

Configures ServiceNow workflows, business rules, User Interface policies, and client scripts to meet business requirements.

Integrates ServiceNow with external systems using REST/SOAP APIs and MID servers.

Ensures platform stability, performance, and security through proactive monitoring and maintenance.

Maintains documentation for configuration, customizations, and integrations.

Stays current with ServiceNow releases and best practices to recommend platform improvements.

Offers technical support and troubleshooting assistance to ServiceNow users.

Knowledge, Skills & Abilities

General knowledge of the ServiceNow platform, including configuring application development, integration, and automation.

General knowledge of ServiceNow ITSM, ITOM, and/or ITAM modules for implementation and configuration or customization.

General knowledge of Information Technology Infrastructure Library (ITIL) v4 framework.

Ability to apply analytical and problem-solving skills with the ability to identify and assess risks and develop preventative measures.

Ability to work under general supervision.

Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.

Ability to demonstrate excellent and effective customer service skills.

Ability to maintain confidentiality.

Ability to work effectively and demonstrate flexibility in a continually changing environment.

Ability to demonstrate attention to detail.

Ability to communicate effectively both verbally and in writing with all levels of the organization, including technical and non-technical stakeholders.

Skill in using computer and Microsoft Office products, including Word, PowerPoint, and Excel.

Basic Qualifications

Bachelor’s degree in computer science or related field, or commensurate work experience, required .

3+ years of work experience in ServiceNow development, with specialty in CMDB and the ITSM and IT Asset Management modules, required.

Professional certification or training in ITILv4, ITSM, ServiceNow CSA, ServiceNow Certified Application Developer, or ServiceNow Implementation Specialist, preferred.

Job Expectations

Operate customary equipment and technology used in a business environment, with or without accommodation.

Notes: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

This position is not eligible for employer-sponsored work authorization or immigration assistance. Applicants must be able to maintain authorization to work in the United States without current or future sponsorship by Bank OZK.

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EEO Statement

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.