Americas Logistics- Delivery Exception Manager

Every Apple product is a promise to a customer. When that promise breaks somewhere between our dock and their door, we find out why, and we make sure it doesn't happenagain. The AMR Delivery Exception Management (DEM) team protects Apple's customers and bottom line by turning exception, loss, and claims trends into lasting fixes across our carrier network. We are looking for a strategic leader who looks beyond today's cases, using trend analysis to anticipate where losses will occur and driving the process andcommercial changes that prevent them across the Americas network.

You will own the DEM strategy and roadmap for the Americas, lead a team of analysts, and represent DEM with senior leaders across Logistics, Finance, Product Security,AppleCare, and our carrier partners. You will lead the business side of a next-generation platform that automates investigations and standardizes how exceptions are handled,using it to shift the team's capacity from case work to prevention. If you build strong teams, follow the data to the root cause, and can change minds in difficult conversations,we'd love to hear from you!