Among web and digital interface designers, AI is already used for some of the tasks. Measured exposure for web and digital interface designers: 25% (some).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

Check how this applies to your own job

Skills this job asks for

Say which you have and which you want to build. We use it to match you to jobs like this one.

About the job

This position will be domiciled at a FedEx Freight location in Memphis TN. You will be required to work at a FedEx Freight Location several times per week. POSITION OVERVIEW: Responsible for overseeing end-to-end user research activities to inform product strategy, experience design, and business decision-making. This role leads complex research initiatives, mentors researchers, and ensures high-quality, actionable insights across product teams. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: · Lead qualitative and quantitative research across multiple products, platforms, and user groups. · Develop research plans, methodologies, timelines, and roadmaps for multi-phase initiatives. · Synthesize findings into clear insights and recommendations for product, design, and engineering teams. · Partner with cross-functional stakeholders to align on research goals and integrate insights into product development. · Facilitate workshops, presentations, and stakeholder discussions to drive shared understanding. · Establish and maintain research standards, best practices, and scalable processes across teams. · Mentor and guide researchers and cross-functional partners on research methods and analysis. Comply with all applicable laws/regulations, as well as company policies/procedures. Perform other duties as assigned. Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. QUALIFICATIONS: · Bachelor’s degree in human-computer interaction, psychology, Social Science, or related field; advanced degree preferred. · Seven (7) years of research experience, including leading complex studies. · Expertise in qualitative and quantitative methods (interviews, usability testing, surveys, data analysis, etc.). · Experience working in agile, cross-functional product environments. · Strong communication, storytelling, and stakeholder management skills. · Experience in enterprise, technical, or platform-level product environments. · Familiarity with design thinking, service design, or strategy workshops. · Experience building or standardizing research operations or frameworks. JOB CONDITIONS: Some travel required EST FedEx Freight, Inc FedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e-mail at ADAAssistance@fedexfreight.com. FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.