Quality Assurance Analyst - Returns & Exceptions
Bank of America
College Park, GA · Posted November 9, 2026
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How AI is used in this kind of work
Among software quality assurance analysts and testers, AI is already used for a large share of the tasks. Measured exposure for software quality assurance analysts and testers: 52% (high).
Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.
Bank of America has filed one layoff notice in the last twelve months, covering 170 workers, most recently March 2026. These are public filings with state labor departments, and an open role can sit alongside them. See the filings
About the job
...Bank of America is seeking a Quality Assurance Analyst for Returns & Exceptions (R&E) to independently review casework for adherence to procedures and standards. Strong knowledge of check operations and QA/testing is required. The role focuses on identifying errors, control...