Information Systems Specialist

Arlington, VA, The Association for the Advancement of Medical Instrumentation (AAMI) is at an exciting point as it approaches the 60-year mark, and seeks a Specialist, Information Systems for the next chapter. AAMI’s mission is to ensure the safe and effective use of healthcare technology, and our primary means of accomplishing that mission is the development, adoption, and application of voluntary consensus Standards and other consensus-based guidance; and providing related education, training, certifications, events, and products. Qualified applicants please send your resume to: Employment@aami.org Serves as a core technical contributor responsible for advancing AAMI’s use of artificial intelligence and for the administration, performance, and reliability of AAMI’s web properties. Partners with senior technology leaders in the evaluation, piloting, and implementation of AI tools and workflows across the organization. Collaborates with leadership and staff across departments to align technology capabilities with mission and business objectives, while performing or providing technical support for a variety of systems, products, services, and projects.

Essential Duties (Responsibilities)

Designs, builds, and maintains AI-powered workflows, automations, and integrations (e.g., chatbots, generative AI tools, agentic workflows) connecting with AAMI’s core systems, including Salesforce/Fonteva. Establishes and enforces governance, security, and responsible-use guidelines for AI tools across the organization; monitors AI vendor performance and manages related contracts. Responsible for day-to-day administration, performance, and technical health of AAMI’s web properties, including CMS administration, hosting, uptime monitoring, and issue resolution. Serves as an escalation point for end-user technical support related to AI tools and web properties; resolves complex Tier II and Tier III issues and escalates to managed service partners as appropriate. Manages web development and hosting vendor relationships; coordinates enhancements, integrations, and ongoing improvements to AAMI’s web platforms. Partners with Marketing/Communications and other departments on website architecture, functionality, and user experience improvements. Generates documentation and training materials on AI tools, web platforms, and related IS topics. Creates documentation of AI and web systems functionality and ensures ongoing updates as new development projects are started or completed. Monitors website security, applies patches and updates, and supports compliance with data privacy and accessibility standards. Develops reports, metrics, and dashboards to track AI tool adoption and impact, and to monitor web platform performance (uptime, traffic, and related metrics). Provides secondary support for general IT infrastructure and the Microsoft 365 environment as needed, in coordination with other IT team members. Performs other duties as assigned within areas of responsibility.

Minimum Required Qualifications

5+ years of experience in technology, automation, AI, or web development Bachelor’s degree in computer science, information technology, or a related discipline, or associate degree and supplementary work experience Hands-on experience with AI/LLM platforms and tools (e.g., Anthropic Claude, OpenAI, Microsoft Copilot, or similar), including prompt engineering and workflow automation. Experience administering or managing websites, web platforms, or web applications Working knowledge of APIs, integrations, and scripting/automation tools Experience with vendor management and/or IT contract oversight Ability to work with and manage to service level agreements (SLAs) Working knowledge of networking protocols, DNS, and hosting environments as they relate to web tools A positive approach, a focus on teamwork, and delivery of exceptional customer service. Detail-oriented, self-directed, and able to effectively complete tasks with minimal supervision Flexible and able to multitask, switch priorities as needed in a dynamic and fast-paced environment.

Preferred Qualifications

Familiarity with Associations, especially in medical device industry Experience with Salesforce/Fonteva or similar association management systems (AMS) Familiarity with SaaS and PaaS based solutions, including cloud environments such as Azure or AWS. Experience with web analytics, SEO, and accessibility (WCAG) standards. Previous experience supporting end-users in an enterprise environment.

Working Conditions

This position is located in Arlington, VA and the successful candidate will live in the immediate DMV area permitting rapid access to the AAMI office. Preference will be given to local candidates within commuting distance to the AAMI office location. Working conditions are normal for an in-office, virtual, and hybrid environment. Travel domestically (generally one-to-two trips annually, but can be more), and possibly internationally, is required to support mission execution, business needs, and team integration. evening/weekend work as required to support AAMI events, deadlines, or special initiatives. Hybrid work schedule, two or more days weekly in office, often at least one additional day in office based on business needs. Flexibility required to increase days in office based on mission/business needs. Flexible hours: day and some evening hours required to support events and/or special initiatives. The statements contained herein describe the scope of the responsibility and essential duties/functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may temporarily or permanently perform other duties as assigned as the organization evolves, up to and including work in any other area of the organization to meet business needs, to cover absences or as relief to equalize peak work periods, to balance the workload, or as ascertained by the President/CEO.

AAMI is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to their actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances. Full benefits package, bonus eligible, 401(k)/Profit sharing