Customer Account Coordinator

Position Title:

Customer Account Coordinator

Pay Rate :

$48,300 - $64,400

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift :

Salaried Non-Exempt Full-Time

Physical Location:

50 Harbor Pt Rd

Utica, NY

The Job You Will Perform:

Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries; Responsible for multiple accounts of small to medium customers with high complexity.

Enter customer orders and generate all associated production orders in addition to purchase all required materials for orders.

Generate needed shipping documentation.

Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions.

Work with production staff and utilize Visual Manufacturing and SAP systems to achieve on-time customer deliveries.

Prepare customer order and sales activity reports.

The Skills You Will Bring:

High school diploma or GED

Preferred experience working in a manufacturing environment

Proficiency in Microsoft Suite (Word, Excel, PowerPoint, Outlook) REQUIRED

Five years of customer relations experience preferred

Strong verbal and written communication skills REQUIRED

Organizational skills and ability to multi-task REQUIRED

Ability to be a self-starter and work well within a team environment

Action Oriented

Being Resilient

Customer Focus

Instills Trust