Customer Success Manager (K-12)
Knowt
Remote (US) · Posted November 7, 2026
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Rankings about customer success jobs
- Best cities for customer success jobs #1 New York (367 openings)
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Customer Success jobs · Top Customer Success employers · All rankings
Pay compared with the market
This listing does not state pay. Across 186 open customer success manager listings that state pay, the middle half runs $84,500 to $135,000 and the median is $115,000.
Listed pay is what employers advertise, not what people are paid.
Customer Success Manager salaries by state · Check your own pay
How AI is used in this kind of work
AI use among sales managers is little observed so far. Measured exposure for sales managers: 4% (little observed).
Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.
Skills this job asks for
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About the job
Headquarters: United States
URL: https://knowt.com
About Knowt
Knowt is an AI-powered learning platform used by millions of students and teachers. We help students study smarter with flashcards, practice tests, and AI tutoring, and we give teachers tools that save them hours every week. Today we partner with schools and districts across the country to bring Knowt into classrooms at scale.
The Role
We're hiring our Customer Success Manager to own the relationship with the schools and districts that partner with Knowt. You'll be the person teachers and administrators call when they want to get more out of Knowt, and the person who makes sure every partner renews and grows. This is a high-impact role on a small team: you'll shape how we onboard, support, and expand our district customers.
What You'll Do
Own a book of school and district accounts from kickoff through renewal
Lead onboarding: rostering (ClassLink, Clever), admin setup, and teacher training sessions
Drive adoption by tracking usage, spotting at-risk accounts early, and running check-ins with admins and teacher leads
Manage renewals and identify expansion opportunities across schools and districts
Build usage reports and quarterly business reviews that show partners the impact Knowt is having
Partner with Sales on handoffs and with Product to turn customer feedback into roadmap priorities
Create help docs, training materials, and playbooks that scale as we grow
What We're Looking For
2 to 4 years of experience in customer success, account management, or a similar client-facing role
Experience working with K-12 schools or districts, or a background in teaching
Comfort running presentations and trainings for teachers and administrators
Strong organizational skills and the ability to juggle many accounts at once
Clear, warm, and direct communication over email, phone, and video
A data-minded approach to tracking account health and adoption
Nice to Have
Experience with edtech rostering and SSO tools (ClassLink, Clever, Google Classroom)
Familiarity with a CRM or CS platform (HubSpot, Salesforce, or similar)
Experience owning renewals or upsell targets
Compensation and Details
$70,000 to $80,000 base salary plus 5-7% commission
Full-time, fully remote (US-based)
Join an early team where your work directly shapes how millions of students learn
To apply: https://weworkremotely.com/remote-jobs/knowt-inc-customer-success-manager-k-12