Customer Success Manager

ELLKAY is a nationwide leader in healthcare connectivity, providing innovative, customizable solutions and unparalleled services for over a decade. We empower diagnostic laboratories, PM/EMR vendors, ACO and HIE companies, hospitals, and other healthcare organizations with cutting-edge technologies and solutions that improve their bottom lines.

Our 'Client-first' focus has made ELLKAY one of the most respected healthcare IT companies in the nation. We value our clients and believe that strong relationships are the foundation for a strong company, and we're dedicated to providing connectivity to the healthcare industry.

Company Culture: We deal with medical data and we take our work very seriously, but not ourselves. If you’re a smart, hard-working, dedicated individual who thrives in a laidback, friendly work environment, ELLKAY may be the place for you. We’re committed to attracting good people who are passionate about the work they do.

ELLKAY was founded over a decade ago on the values of innovation, efficiency, and service created in a collaborative work culture. As we have grown, we are proud to still possess the same energy and passion for what we do. We strive to provide exceptional customer experiences to our clients, which begins with first employing amazing people. ELLKAY is proud to maintain a high-quality, innovative, and diverse workforce.

About the Role

As a Customer Success Manager, you’ll be the trusted advisor and advocate for our customers — ensuring they realize measurable value and success using ELLKAY’s products and services. You’ll guide accounts through adoption, drive engagement, and partner with Sales to identify growth opportunities within your assigned territory.

This role is ideal for a motivated, relationship-driven professional with experience in healthcare technology who thrives on delivering results for customers.

Essential Duties & Responsibitlies:

Build andmaintainstrategic, long-term relationships with assigned healthcare customers.

Act as the primary customer contact — ensuring satisfaction, retention, and growth.

Partner with Sales toidentifyupsell and cross-sell opportunities, supporting expansion goals.

Lead onboarding and adoption initiatives that accelerate time-to-value for clients.

Monitor account health, engagement, and usage; proactively address risks or challenges.

Deliver impactful business reviews and communicate customer insights across ELLKAY teams.

Maintainaccuraterecords in Salesforce and contribute to forecasts and pipeline updates.

Advocate for customer needs by collaborating with Product, Engineering, and Support teams.

Qualifications:

3–5 years’ experience in customer success, account management, or consultative sales — ideally in healthcare technology, interoperability, or EHR/EMR systems.

Proven ability to build trust and drive value with enterprise healthcare clients.

Excellent communication, problem-solving, and strategic thinking skills.

Familiarity with CRM systems (Salesforce preferred) and success platforms.

A proactive, customer-centric mindset and strong organizational abilities.

Benefits:

ELLKAY offers a comprehensive and competitive benefit package that starts day one!

Including:

Medical, Dental, and Vision benefits

Employer-paid Life and LTD

401k w/ matching – once eligibility is met

Work/life balance

Paid Volunteer Program

Flexible working hours

Generous FTO

Remote work options

Employee Discounts

Parental Leave

Gym membership / Exercise class stipends

Our awesome culture includes:

Working with talented, collaborative, and friendly people who love what they do

Professional growth within

Innovation environment

On site in HQ Free daily lunches

Awards:

2025 Top Workplaces Employee Appreciation

2025 Top Workplaces Employee Well-Being

2025 Top Workplaces Professional Development

2025 Top Workplaces Leadership

2026 USA Today Top Workplaces

2026 NJ Top Workplaces

Additional information

At ELLKAY, we are committed to operating as a hybrid workplace, offering employees flexibility in how they structure their time between in-office and remote work. We recognize the significance of fostering connections, collaboration, and creativity within our office culture and its positive impact on our business. Our philosophy of operating as a hybrid workplace underscores our dedication to enabling employees to tailor work-life balance to their individual preferences. For those who do not live within 40 miles of one of our offices, we are open to considering remote work for candidates whose skills and experience strongly align with the role. While we prioritize a hybrid work environment for most roles, we understand the importance of flexibility and are open to remote work for specific positions and specialized skill sets.

For more information on our company, visit www.ELLKAY.com.

ELLKAY LLC is a Smoke-Free Workplace.

ELLKAY, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Annual Salary: 80-100k