Instructional Designer

Requisition Number: 31081

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.

Job Summary

The Instructional Designer – Field Operations is responsible for designing, developing, and evaluating high-quality learning experiences for field operations, Safety, Compliance, and technical-related training that drive performance improvement and business results at AmeriGas. Applying adult learning principles, instructional design methodologies, and industry best practices, this role creates engaging, effective training programs in multiple modalities including eLearning, instructor-led training, virtual training, microlearning, and blended approaches. Up to 20% travel required.

Duties and Responsibilities

Learning Analysis & Instructional Design:Conduct front-end analysis to identify performance gaps, collaborate with stakeholders to define learning objectives aligned to business goals, and analyze target audience characteristics to inform design decisions. Recommend appropriate interventions including training solutions and non-training alternatives such as job aids, process improvements, or coaching when applicable.

Multi-Modal Content Development: Design and develop comprehensive learning solutions using instructional design models (ADDIE, SAM) across multiple modalities including eLearning courses with multimedia and assessments, instructor-led training materials, virtual training programs, microlearning modules, and blended learning programs. Create engaging, learner-centric content using authoring tools (Articulate 360, Adobe Captivate) that meets regulatory requirements and follows adult learning principles.

Assessment & Evaluation: Design valid and reliable assessments (knowledge checks, skills demonstrations, simulations) aligned to learning objectives and develop evaluation strategies using Kirkpatrick's four levels to measure reaction, learning, behavior change, and business results. Analyze evaluation data and conduct pilot testing to measure training effectiveness, demonstrate ROI, and identify opportunities for continuous improvement.

Subject Matter Expert Collaboration: Partner with SMEs from safety, operations, technical services, and other departments to facilitate knowledge extraction sessions and translate technical expertise into effective training content. Guide SMEs through review and validation processes while educating them on adult learning principles, incorporating their feedback while maintaining instructional integrity and learner-centered design.

Project Management & Quality Assurance: Manage multiple concurrent instructional design projects from intake through publication, meeting deadlines and quality standards while coordinating with multimedia specialists, graphic designers, LMS specialists, and cross-functional teams. Maintain comprehensive project documentation (design documents, storyboards, scripts, version control) and ensure all content follows established standards, templates, and style guides for consistency across programs.

Knowledge, Skills and Abilities:

Strong foundation in learning science, adult learning principles, and instructional design theories

Proficiency with instructional design models (ADDIE, SAM, Agile Learning Design, Design Thinking)

Expert-level proficiency with eLearning authoring tools (Articulate 360 suite strongly preferred)

Proficiency with Microsoft Office Suite, especially PowerPoint for presentation design

Understanding of visual design principles, multimedia integration, and user experience (UX) best practices

Basic video editing skills and experience with multimedia tools (Camtasia, Premiere, Audacity, etc.)

Proficiency with project management

Proficiency using AI tools (e.g., Claude, Copilot) to accelerate content drafting, storyboarding, and course development while applying sound instructional design judgment to ensure accuracy, quality, and learner effectiveness.

Minimum Qualifications:

Bachelor's degree in Instructional Design, Instructional Technology, Education, Training & Development, or related field required

Minimum 3+ years of professional experience in instructional design with a proven portfolio of developed learning solutions

CPTD (Certified Professional in Talent Development), CPLP (Certified Professional in Learning and Performance), or similar

Demonstrated experience using AI-powered tools to support content development, with the ability to critically evaluate and refine AI-generated outputs to meet instructional design standards and organizational quality requirements.

AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.