Legal Technology and Contract Management Systems Manager

We are looking for a Legal Technology and Contract Management Systems Manager to oversee the tools that support contract administration and broader legal operations in New York, New York. This position serves as the central point of ownership for the contract lifecycle management platform while partnering with legal, compliance, IT, and business stakeholders to keep systems reliable, effective, and user-friendly. The role is ideal for someone who combines strong platform administration skills with a service-oriented approach and can drive process improvement in a fast-moving environment.Responsibilities:• Lead administration of the enterprise contract lifecycle management system, including configuration, maintenance, user access, and ongoing platform optimization.• Provide timely support for system questions, issue resolution, and enhancement requests from employees, volunteers, and external partners using legal technology tools.• Troubleshoot functional and technical problems, coordinate solutions with internal teams, and ensure stable day-to-day system performance.• Act as the primary liaison between Legal and Compliance stakeholders and operational users to translate business needs into effective system solutions.• Manage additional legal operations platforms such as matter management, e-billing, whistleblower reporting, and restricted party screening applications.• Partner with the IT team to evaluate, implement, and improve applications that increase efficiency, strengthen knowledge management, and expand automation across legal and compliance functions.• Develop and refine workflows, reporting, and system controls that support accurate contract administration and stronger operational visibility.• Assist as needed with broader legal operations coverage by supporting related administrative functions and serving as backup for other team-managed platforms.• Monitor incoming requests, prioritize competing needs, and deliver responsive service in a high-volume, fast-paced environment.