Manager, Merchandising Operations

About The Role The Manager, Authentication oversees a team of Authenticators in a production-driven, e-commerce warehouse environment.

What You Get To Do Everyday

Lead, develop, and inspire a high-performing team

Provide positive and inspirational leadership by building a strong organization focused on the employee and consignor experience

Drive individual and team results through coaching and development techniques that support a positive and engaging employee experience

Develop and execute continuous improvement projects that will enable better scaling e-commerce

Drive achievement of quality and performance metrics including unit economics, quality and SLA

Track and report on individual and team productivity throughout the month

Act as primary point of contact for the copy/receiving team regarding the authenticity of items

Ensure the success of the company by checking random assortments of product and actively identifying authentication issues/threats to the business

Develop and implement resources and trainings to prevent acceptance of counterfeit goods

Assist the Authentication and Brand Compliance team in effectively processing items through the product pipeline

Manage team resources to ensure product is authenticated, priced, and appropriately described throughout the receiving/copy process

Prepare quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, trends, corrective actions, and re-validations

Maintain strong understanding of market pricing trends and KPI’s

Review accuracy/authenticity of product before launch to the site

Conduct product knowledge training & coaching for internal associates and external teams

What You Bring To The Role

Minimum Requirements

5+ years of experience leading and managing a team of 50 or more, preferably within an e-commerce warehouse environment

3+ years of experience working in warehouse or similar operations

A proven track record for managing and developing a high performing team in a metrics-based environment

Ability to dynamically managing work flow is a fast paced environment, communicating priorities to the team

Experience in workforce planning and scheduling

Excellent business judgment, fact-based decision-making, and problem solving skills

Drive to achieve results both individually and as a team

Exceptional attention to detail and organization skills

Strong written, verbal, presentation & communication skills with ability to tailor communication style to suit the target audience; executive presence

Adaptability and openness to change

A growth mindset with a solutions focus

Preferred Requirements

Bachelor’s degree

Proficiency with Google Suite

Experience in authentication for luxury goods

Multi-brand knowledge, with particular regard to authenticity

Compensation, Benefits, + Perks

$50 in monthly food credits to apply to snacks and meals that are available for purchase on site

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid Parental Leave

9 Paid Company Holidays

Flexible Time Off (With Manager Approval)

State of the art, climate-controlled warehouse facility

Find out more about our Benefits here.

The expected salary range for this role is $73,440.00-$105,060.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here .

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.