Service Manager

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

START YOUR CAREER NOW. The Service Manager will be responsible for all duties in the Service Department including supervising Service Technicians & Service Coordinator, fielding all service calls and emails, coordinate service calls with the assistance of Service Coordinator

JOB RESPONSIBILITIES:

• Coordinate all service calls. • Opens, post, and close all SRO’s (Service Repair Orders) with assistance of Service Coordinator • Record and track all technician’s hours with an 80-85% billable hours target. • Submit warranty claims with follow up to ensure factory pays claims. • Responsible for all shipping and receiving duties. • Maintain and adhere to Shop Expense budget • Promote and grow the Service Department’s revenue and profitability • Adhere to all Safety, DOT, SOX and other regulated policies & procedures • Maintain all Service Truck fleet. • Other duties, as assigned.

JOB REQUIREMENTS:

• High School diploma and/or equivalent in work experience • Excellent interpersonal skills, proficient in oral and written communications • Assembly experience preferred but not required • Basic reading skills. Must be able to follow directions • Customer service oriented • Computer navigation and utilization skills with excellent Microsoft office proficiency • Ability to perform work accurately and thoroughly • Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea • High attention to detail, time management, and self-motivation skills

BENEFITS:

• Competitive Salary + bonus • 401(k)/ Retirement savings • Comprehensive Benefits (medical, dental, vision, life and disability coverage) • Career growth opportunities • Friendly work environment • Paid vacation/holidays