Senior Manager, Customer Lifestyle
Horizon Services
Listing collected from Horizon Services's career site. NextChapter is independent of Horizon Services.
Philadelphia, PA · Posted October 29, 2026
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November 2026
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About the job
Senior Manager, Customer Lifecycle & Membership
Ready to drive customer growth, retention, and recurring revenue? We're seeking a strategic, data-driven leader to own our customer lifecycle strategy and membership programs across multiple locations.
What You'll Do
Grow membership enrollment and recurring revenue through customer acquisition, retention, and renewal initiatives.
Develop and execute lifecycle strategies across acquisition, conversion, service delivery, and win-back programs.
Analyze ServiceTitan and other business data to identify opportunities, solve problems, and deliver measurable results.
Improve customer experience, reduce churn, and optimize membership performance.
Partner with Operations, Marketing, Finance, IT, Contact Center, and field leadership to drive execution and accountability.
Build business cases, KPI reporting, and executive-level recommendations that influence company strategy.
What We're Looking For
Bachelor's degree or equivalent experience in Business, Analytics, Marketing, Finance, Operations, or a related field.
7+ years of experience in customer lifecycle, membership/subscription programs, revenue operations, or service-based businesses.
3+ years leading programs, projects, or teams.
Strong analytical skills with experience building business cases, forecasts, and performance dashboards.
Hands-on experience with ServiceTitan (preferred) or similar CRM/platforms.
Proven ability to turn data into action and deliver measurable business results.
Join us and help shape the customer experience while driving membership growth, retention, and long-term revenue success. Apply today!