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About the job

Senior Software Engineer I - Observability Platform

Work Model: Onsite, Framingham, Massachusetts

Staples is business to business. You’re what binds us together.

Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect. We do this through customer insights, analytics, and testing to build a strong innovation pipeline for the future and to bring products and solutions to market seamlessly. We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers. We work end-to-end with our sales, merchandising, finance, logistics and technology teams to provide a world-class, holistic digital experience, growing profitable results in a fun and rewarding work environment. We are inclusive, customer-obsessed, and are looking for well-rounded professionals with strong eCommerce business acumen to join our team

Team Summary:

The Observability Platform team within Staples Digital Solutions builds and operates the enterprise monitoring and telemetry capabilities that help keep customer-facing platforms, supply chain systems, and critical business applications reliable, available, and performant. The team partners across engineering, Site Reliability Engineering, infrastructure, security, product, procurement, and technology vendors to improve operational visibility, accelerate issue resolution, and strengthen resilience across distributed and cloud environments.

Role Summary:

As a Senior Software Engineer I - Observability Platform, you will serve as a senior technical contributor and subject matter expert for enterprise observability technologies. You will administer, engineer, integrate, and continuously improve infrastructure monitoring, application performance monitoring, digital experience monitoring, and telemetry management solutions. Using advanced technical knowledge and independent judgment, you will solve complex operational challenges, automate platform activities, improve signal quality, manage platform capacity and usage, and help strengthen service reliability and performance across the enterprise.

What you’ll be doing:

Administer, configure, maintain, and enhance enterprise infrastructure monitoring, application performance monitoring, digital experience monitoring, and telemetry management platforms.

Lead the technical onboarding of applications, services, infrastructure components, and cloud resources into the enterprise observability ecosystem.

Design monitoring policies, alerting rules, dashboards, telemetry collection, health reporting, and diagnostic capabilities for distributed applications and infrastructure environments.

Develop scripts, automation, infrastructure-as-code, and reusable platform capabilities that improve deployment consistency, operational efficiency, and observability coverage.

Integrate observability platforms with IT service management, configuration management databases, incident management systems, CI/CD pipelines, and other enterprise technology tools.

Diagnose and resolve complex platform, performance, availability, telemetry, and integration issues affecting multiple applications, services, or technology teams.

Analyze alerts, telemetry volume, platform usage, licensing consumption, and capacity requirements; recommend improvements to signal quality, scalability, and cost efficiency.

Establish observability standards, implementation patterns, platform documentation, and operational procedures based on technical and industry best practices.

Evaluate emerging technologies and vendor solutions, and lead or guide complex platform upgrades, migrations, integrations, and operational improvement initiatives.

Partner with observability vendors and procurement teams on technical enablement, licensing, contracts, support cases, and renewal requirements.

Mentor less experienced engineers and provide technical direction, design reviews, and solution guidance without direct people-management responsibility.

What you bring to the table:

Advanced analytical and problem-solving skills, with the ability to isolate complex performance, availability, platform, and integration issues.

Strong systems thinking and an understanding of dependencies across applications, infrastructure, cloud services, telemetry pipelines, and operational processes.

Initiative and intellectual curiosity to evaluate emerging technologies, challenge inefficient practices, and introduce practical improvements.

Sound judgment when balancing service reliability, operational risk, monitoring coverage, telemetry volume, platform capacity, licensing usage, and cost.

Strong collaboration, communication, and influencing skills, including the ability to explain complex technical concepts to technical and nontechnical audiences.

The ability to manage complex assignments, balance competing priorities, and deliver short- and mid-term outcomes with limited oversight.

What’s needed- Basic Qualifications:

Bachelor’s degree in Computer Science, Engineering, or a directly related field.

7+ years of progressively complex experience in software engineering, systems engineering, platform engineering, Site Reliability Engineering, infrastructure engineering, or a related technology discipline.

3+ years of hands-on experience administering or engineering an enterprise observability, infrastructure-monitoring, or application performance monitoring platform, such as Zabbix, New Relic, Dynatrace, Datadog, SolarWinds, or AppDynamics.

3+ years of experience configuring monitoring, alerting, dashboards, telemetry collection, health reporting, or diagnostic capabilities for distributed applications or infrastructure environments.

2+ years of experience with a scripting, automation, configuration-management, or infrastructure-as-code technology, such as Python, PowerShell, Bash, Terraform, Ansible, or Jenkins.

Experience integrating an observability platform with an ITSM, CMDB, incident-management, or CI/CD toolchain.

Experience supporting production applications or infrastructure in Microsoft Azure, Google Cloud Platform, Amazon Web Services, or another public-cloud environment.

Working knowledge of observability platform licensing, cost management, vendor relationships, and contracts.

What’s needed- Preferred Qualifications:

Current certification in New Relic, Zabbix, Dynatrace, Datadog, Microsoft Azure, Google Cloud, AWS, or a related observability or cloud technology.

2+ years of hands-on experience with OpenTelemetry, distributed tracing, synthetic monitoring, digital experience monitoring, or real user monitoring.

2+ years of experience integrating or operating ServiceNow, PagerDuty, Jira, Confluence, or comparable enterprise operational tools.

Experience providing technical leadership for an enterprise observability implementation, platform upgrade, migration, or complex integration.

Experience supporting an Agile or SAFe delivery environment for at least one year or through two or more program increments or major releases.

Experience supporting observability capabilities for eCommerce, supply chain, retail, or another large-scale customer-facing technology environment.

Experience leveraging artificial intelligence to enhance observability solutions.

We Offer:

Inclusive culture with associate-led Business Resource Groups

22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)

Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.