Among customer service representatives, AI is already used for a large share of the tasks. Measured exposure for customer service representatives: 70% (high).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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About the job

The Opportunity

Help home health and hospice organizations across the nation overcome the business and technological challenges that stand in the way of patient care and efficiency. As a Customer Experience Representative at Homecare Homebase (HCHB) , you will troubleshoot software issues for our clients and ensure the best possible experience with Homecare Homebase. You are often the face of the company for our clients, playing an essential role in guiding customers through software challenges and eliminating obstacles so that they can focus their time and energy on delivering high quality patient care.

Homecare Homebase’s mission is to empower exceptional care among all the clients we serve. In this role, you’ll support that mission by providing excellent customer service and supporting our clients with their daily use of our software.

What You’ll Do

Communicate with customers via phone, email and live chat.

Assist customers with questions, software navigation and issue resolution.

Identify trending issues and provide thorough research and documentation of findings.

Coordinate with teams across the business to relay information.

What You’ll Bring

Required Qualifications

Bachelor’s degree, or an equivalent combination of some college and significant work experience.

Drive to stay engaged in your own professional growth, and the ability to thrive under clearly defined goals.

Quick learner with strong problem-solving and creative thinking abilities.

Strong written and verbal communication skills, with empathy for customer needs and a desire to make a difference in the lives of others.

Team player who is passionate about your work and will actively contribute to a positive, collaborative environment.

Additional Information

Sponsorship: This position does not provide immigration sponsorship. Applicants must have the right to work in the U.S. without immigration sponsorship.

What You Can Expect From Us

We don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits and professional development opportunities are a few of the many reasons Homecare Homebase is a great place to build your career.

Meaningful work. Make a difference in the lives of clinicians and home-based care teams—and ultimately the patients they serve.

Leaders who care. Work in a culture where leaders value, support and invest in their people.

Flexibility. We value work-life balance and offer career opportunities designed to support life’s changing demands.

A company that gives back. Each year, Homecare Homebase supports charitable initiatives that align with our mission of empowering exceptional care and helping others in need.

Sound like a good fit? We’d love to hear from you.