Information Technology Specialist

Overview

Lutron Electronics is seeking an Information Technology Specialist to support the IT needs of our manufacturing operations in Humacao, Puerto Rico. This role is critical to ensuring reliable technology services across the production environment by delivering technical support, resolving complex system issues, and partnering with operational teams to maintain business continuity.

The ideal candidate combines strong technical expertise with exceptional communication, problem-solving, and customer service skills to drive efficiency and enhance the user experience.

Responsibilities

Deliver day-to-day IT support for production and business operations, ensuring reliable technology services and minimal disruption to manufacturing activities.

Serve as the primary point of contact for end-user technical support, providing timely troubleshooting and resolution of hardware, software, and workstation-related issues.

Maintain accurate documentation of IT infrastructure, system configurations, assets, and support procedures to ensure operational consistency and compliance.

Partner with Corporate IT teams to deploy, enhance, and support enterprise technologies, cybersecurity initiatives, and strategic IT solutions.

Provide technical support for production-floor systems and manufacturing technologies, helping to ensure continuous operational efficiency and uptime.

Continuously expand technical expertise across multiple IT disciplines, including desktop support, networking, systems administration, and cybersecurity.

Identify opportunities for process improvement and assist in implementing innovative IT solutions that enhance service delivery, productivity, and system reliability.

Collaborate effectively with cross-functional teams to diagnose root causes, resolve technical challenges, and support operational objectives.

Manage and prioritize multiple support requests and projects while maintaining high levels of customer service and responsiveness.

Support additional IT initiatives, projects, and operational responsibilities as needed to meet evolving business and production requirements.

Qualifications

Bachelors degree in Information Systems Technology, Computer Science, Management Information Systems, or equivalent degree in the IT field required

Minimum, cumulative GPA of 3.00

3+ years of experience delivering technical support and IT services in enterprise and/or manufacturing environments.

Proficient in troubleshooting hardware, software, operating systems, network connectivity, and end-user computing issues.

Experience supporting production operations and ensuring reliable technology services with minimal downtime.

CompTIA A+ Certification or equivalent industry certification preferred.

Excellent computer, face to face, and telephone communication skills

You are authorized to work in the U.S. and will not require Lutron to sponsor you for any work visa, such as an H-1B, either immediately or at any time in the future. Lutron does not offer work visa sponsorship for this position.

Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at  www.lutron.com .

Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics.

#LI-SG2

Deliver day-to-day IT support for production and business operations, ensuring reliable technology services and minimal disruption to manufacturing activities.

Serve as the primary point of contact for end-user technical support, providing timely troubleshooting and resolution of hardware, software, and workstation-related issues.

Maintain accurate documentation of IT infrastructure, system configurations, assets, and support procedures to ensure operational consistency and compliance.

Partner with Corporate IT teams to deploy, enhance, and support enterprise technologies, cybersecurity initiatives, and strategic IT solutions.

Provide technical support for production-floor systems and manufacturing technologies, helping to ensure continuous operational efficiency and uptime.

Continuously expand technical expertise across multiple IT disciplines, including desktop support, networking, systems administration, and cybersecurity.

Identify opportunities for process improvement and assist in implementing innovative IT solutions that enhance service delivery, productivity, and system reliability.

Collaborate effectively with cross-functional teams to diagnose root causes, resolve technical challenges, and support operational objectives.

Manage and prioritize multiple support requests and projects while maintaining high levels of customer service and responsiveness.

Support additional IT initiatives, projects, and operational responsibilities as needed to meet evolving business and production requirements.

Bachelors degree in Information Systems Technology, Computer Science, Management Information Systems, or equivalent degree in the IT field required

Minimum, cumulative GPA of 3.00

3+ years of experience delivering technical support and IT services in enterprise and/or manufacturing environments.

Proficient in troubleshooting hardware, software, operating systems, network connectivity, and end-user computing issues.

Experience supporting production operations and ensuring reliable technology services with minimal downtime.

CompTIA A+ Certification or equivalent industry certification preferred.

Excellent computer, face to face, and telephone communication skills

You are authorized to work in the U.S. and will not require Lutron to sponsor you for any work visa, such as an H-1B, either immediately or at any time in the future. Lutron does not offer work visa sponsorship for this position.

Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at  www.lutron.com .

Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics.

#LI-SG2