AI use among medical and health services managers is little observed so far. Measured exposure for medical and health services managers: 7% (little observed).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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About the job

We’re seeking a future team member for the role of Vice President, Client Service to join our Client Services team. This role is located in New York or Boston.

In this role, you’ll make an impact in the following ways:

Develop a deep understanding of our client’s business, operating model and technology strategy

Deliver exceptional service aligned to clients’ needs and expectations across BNY’s product and services offering

Act as the central point of escalation across Operations, Technology and service delivery

Cultivate a deep relationship and appreciation for what drives our clients’ service requirements

Facilitate communication across our clients’ organization (e.g., industry news, regulatory and BNY change, product evolution)

Maintain a culture of continuous service improvement across all products and services

Monitor service quality, product performance, and overall client experience with a view to proactively anticipate potential issues and opportunities

Deliver operational analytics, insights, and transparency into service performance

Guide service evolution based on client requirements and changing operating model

Drive quality client experience and service through thought leadership based on client feedback and our in-depth service knowledge and expertise

Provide strategic insight into improvements across service delivery, product, technology, and operations, to create optimal client solutions

Navigate our technology, product, and operations groups to improve service today, and build better solutions for the future

To be successful in this role, you will need to have:

Proven experience working with large, complex client accounts and resolving critical, non-routine client issues.

Acquire deep knowledge of products and services across multiple lines of business and geographies.

Excellent communication skills and the ability to build and maintain relationships with senior client and business leaders.

To be successful in this role, we’re seeking the following:

Bachelor’s degree or the equivalent combination of education and experience is required

7-10 years minimum related work experience preferred

Experience in an operational area and/or client services preferred Proven ability to resolve complex or non-routine client issues or inquiries and contribute to business development efforts

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.