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About the job

Senior Application Support Engineer

DESCRIPTION:

This position will be working for the firm’s Application Support Technology team. The role will primarily focus on technology in the private equity and corporate platforms business units, supporting a broad portfolio of on premise and SaaS based applications.

The Senior Application Support Engineer ensures stability, performance, and availability of production systems and data pipelines. The individual will work closely with business stakeholders, software development teams, internal IT operations teams, and third-party vendors to troubleshoot and manage production incidents and implement operational improvements.

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RESPONSIBILITIES:

· Monitor and support production systems, integrations, and data pipelines

· Troubleshoot application, data, and integration issues across enterprise platforms

· Manage and resolve incidents using ITIL based practices

· Support user access, provisioning, and platform administration

· Partner with development teams, business analysts and vendors to resolve issues and implement improvements

· Assist with releases, system upgrades, and environment maintenance

· Respond to business data inquiries and operational support requests

· Maintain documentation and standard operating procedures for recurring issues

· Identify opportunities to improve monitoring, automation, and support processes

· Manage and prioritize support queues (ServiceNow)

· Contribute to business continuity and disaster recovery planning and testing

Requirements

· 5–7 years of experience in application or production support within enterprise environments, preferably in financial services

· Proactive problem-solver with a focus on reducing recurring issues and improving user experience

· Proven ability to thrive in fast-paced, high-performing team settings

· Strong analytical and troubleshooting skills with a focus on complex multi-system issues

· Experience managing incidents end-to-end and collaborating effectively across cross-functional teams

· Ownership of case management processes, including coordinating with vendors to escalate and resolve product defects

· Self-motivated and resourceful, with the ability to independently research and troubleshoot issues before escalating

· Demonstrates a proactive approach to learning new technologies and continuously developing technical skills

Skills

· Excellent communication and organizational skills, with the ability to prioritize, assess urgency, and escalate appropriately

· Strong time management skills with the ability to prioritize and manage multiple support requests effectively

· Experience working with ITIL best practices

· Experience supporting on premise/private cloud client server systems

o SQL Server

o Windows Server

o AWS or other private clouds

· Experience supporting SaaS systems

o Cloud Integrations

o Vendor support management

· Experience supporting business processes and working with internal/external stakeholders

Preferred

· Hands-on experience in Workday supporting day-to-day operational activities.

· Salesforce experience, including administration or data management

· Familiarity with integration tools and job schedulers

· Experience with scripting or BI tools