We are seeking an Associate Director of Residential Facilities who will be a key leader within the Residential Facilities program in On-Campus Living. This position. Key responsibilities include supervising professional staff, working directly with John Hopkins Facilities and Real Estate (JHFRE), assist in the development of short- and long-range renewal and replacement schedules, collaborating to ensure proper execution of the Maintenance Improvement Plan (MIP) and work with the Director of Residential Facilities to develop a comprehensive capital plan for all residential facilities.

Additionally, this position will lead all efforts regarding access, security and residential key management including residential card access. This position will be responsible for developing policies, procedures, and strategies to ensure an effective, safe, and customer service-oriented environment for all residence halls. This position will also develop and annually assess the department’s security and safety plan in partnership with key stakeholders. The Associate Director must be highly collaborative and develop strong working relations within On-Campus Living, University Student Services (USS) and throughout the university.

The Associate Director will assist the Director of Residential Facilities in all aspects of planning, budgeting, and development of procedures for the department related to residential facilities.

Specific Duties & Responsibilities

Supervision/Training

Select, train, onboard, and supervise an Assistant Director for Access and Security, and Senior Residential Facilities Coordinator.

Assist in the development of a comprehensive training guide for all employees within On-Campus Living regarding facilities management and processes, report structure, goals and priorities.

Assist in facilitating weekly facilities meetings with Housing Facilities staff, Maintenance and Custodial managers and supervisors.

Liaison with Environmental Safety to ensure residential students, staff, and summer conference groups are trained and in compliance with building, fire, safety, and emergency procedures.

Facilities Strategic Planning

Collaborate with JHFRE in the planning and execution of all major and minor facilities and capital improvement projects.

Coordinate safety and assist in the evaluation of risk management requirements.

Support major after-hours emergency incidents related to facilities and building emergencies and assume responsibility for decisions that have a direct impact on students and staff, and respond on-site as needed.

Serve as primary liaison with contractors and vendors servicing all residence halls.

Identify and prioritize critical input to the scope of work necessary for outside service contracts.

Develop, maintain, and update all residence hall standard operating procedures (SOP) and related housing facilities-related policies and processes.

Assist in identifying short- and long-term budget needs for all residential buildings.

Purchase and track the life cycle of all residential furniture and appliances for residence hall student rooms, apartments, and common areas in the residential building.

Maintain meticulous records for furniture and appliance inventory and storage.

Facilities Capital Project Execution and Coordination

Day-to-day liaison for all active renovation and new construction projects. This includes responding to questions, ensuring On-Campus Living needs are met, and attending project-related meetings.

At the end of construction, coordinate building occupancy activities including furniture and equipment purchase and installation, building services, partner activities, etc.

Coordinate On-Campus Living activities with USS and JHFRE and planned work with partners.

Building Services

Ensure issues impacting building performance are identified. Communicate and follow through to resolution in a timely manner.

Track maintenance activity, including preventative and reactive work, to support completion and follow-through.

Monitor work order activity and track building-related issues using Maximo software.

Support accurate documentation and tracking of maintenance activities.

Assist in identifying trends and opportunities for operational improvement.

Identify recurring issues and coordinate with JHFRE to drive follow-through and resolution.

Manage service levels and expectations with JHFRE for ongoing building and grounds services in all residence halls, including ensuring the best value possible.

Coordinate across maintenance, utilities, custodial, and grounds teams to ensure communication and alignment for effective service delivery.

Maintain a strong quality assurance program that includes the routine inspection of buildings to assess service levels and building/unit readiness.

Investigate and address facility concerns raised by residents and their parents. Respond to complainants appropriately.

Support operational readiness and transition activities associated with new or renovated facilities.

Track and follow up on post-occupancy issues to support stabilization of building systems and operations.

Coordinate utility outages as needed with JHFRE.

Work with On-Campus Living, JHFRE, and J-Card access control to ensure protocols meet programmatic needs. Determine appropriate levels of access for those working in and around the residence halls. Work with J-Card Access Control to perform system reviews.

Work with Res Life Staff to determine responsible parties, assign appropriate charges to residents, and follow appeal and billing processes as outlined for any damage resulting in vandalism in any residential facilities.

Manage all relationships with vendors and service providers to ensure acceptable service provision in the residence halls.

Collaborate with Residence Life to coordinate and execute two (2) mandatory fire drills per year, including fire escape training.

Collaborate with Johns Hopkins Facilities and Real Estate and Residence Life to conduct quarterly health & safety checks of residence halls.

Other Duties

Serve in rotation for the university on-call system.

Serve on University committees for On-Campus Living and identified university committees.

Provide facility information for efforts including ACUHO-I Campus Housing Index & Princeton Review benchmarking and Clery reporting.

Work with residents/students completing project/course work to provide information. Respond to resident proposals to change policy or aspects of the facilities.

Scope of Responsibility

Knows and understands the formal and informal departmental goals, standards, policies, and procedures which may include some familiarity of other departments within the school/division. Demonstrates sensitivity to the interrelationship of both people and functions within the department.

Special Skills and Knowledge

Courteous with strong customer service orientation, the ability to multi-task and work comfortably in a fast-paced, student centered/diverse environment.

Dependable with proficient attention to detail, strong communication and decision-making skills; must be flexible with the ability to adapt to change quickly. Able to exhibit maturity, professionalism and sound judgement.

Leadership, Team Builder, Communicates Effectively, Knowledge Worker, Decision Maker, Strategic Perspective, Leverages Resources (Coaches and Develops), Demonstrates Ethical Behavior, Maximizes Team Effectiveness, Supportive of Change.

Able to demonstrate and support a philosophy of excellent customer service and diversity & inclusion.

Experience using a computerized maintenance management system.

Experience with StarRez preferred.

Microsoft Office Suite, SQL database, in addition to other software packages and computer skills as needed.

Physical Requirements

Ability to work in a fast-paced environment, standing for long periods of time and lifting of up to 50 lbs.

Minimum Qualifications

Master's Degree.

Five years of related experience, preferably in residential life or higher ed.

Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

---

Classified Title: Associate Director Residential Life Job Posting Title (Working Title): Associate Director of Residential Facilities (On-Campus Living) Role/Level/Range: ACRP/04/MD Starting Salary Range: $57,195 - $100,040 Annually ($80,959 targeted; Commensurate w/exp.) Employee group: Full Time Schedule: Mon - Fri / 08:30am - 05:00pm FLSA Status: Exempt Location: Homewood Campus Department name: Community Living Housing Personnel area: University Student Services

---

Total Rewards The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/ .

Education and Experience Equivalency Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion .

Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit: https://accessibility.jhu.edu/ .

Vaccine Requirements Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine . Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.