Senior Director, Delivery Lead

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.

WHO WE ARE:

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.

We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home , or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.

If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!

To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter .

Title: Senior Director, Delivery Lead

WHAT YOU’LL DO:

The Senior Director, Delivery is responsible for overseeing and leading teams to deliver large project(s) for clients, and manages schedules, financials, and project change requests to ensure successful and on-time project delivery. The Senior Director, Delivery identifies and addresses potential issues and risks that may impact project deliverables and serves as the point of escalation for project related activities, and is the escalation point for the Customer. The Senior Director may be expected to work across multiple complex projects simultaneously.

Responsible for overseeing and leading teams to deliver project(s) for clients

Responsible for meeting specific revenue targets within the Services organization

Oversee the day-to-day project activities and deliverables, including manages schedules, financials, and project change requests to ensure successful and on-time project delivery

Makes personnel and staffing decisions on behalf of the practice

Assumes people management responsibilities including, but not limited to, the management of direct reports, writing and conducting annual performance reviews, managing underperformance, and serving as a hiring manager

Identifies and develops trusted adviser relationship with project and program stakeholders, sponsors and university stakeholders

Identifies and addresses potential issues and risks that may impact project deliverables,

Serves as the point of escalation for project related activities, and for the Customer.

Reports to Services leadership on project results, metrics, test and deployment management activities

Manages project scope and changes

Manages the engagement contract and Statement of Work

Sets and continually manages project and program expectations while delegating and managing deliverable with team members and stakeholders

Develops and delivers progress reports, proposals, requirements documentation and presentations to various audiences, including project team, sponsors, CIO and key stakeholders

Contributes IP back to Delivery practice

Mentors project team members

May work across multiple complex projects simultaneously.

Perform other related duties and activities as require

WHAT YOU’VE DONE:

Bachelor’s degree required

Project Management Professional (PMP) a plus

15+ years of Project Management / Delivery Lead experience in the implementation of P&C insurance software applications

5+ years of experience leading the delivery of SaaS based solutions

5+ years of experience managing globally distributed delivery teams

3+ years of experience in navigating meetings with C-level executives driving business and technology outcomes

Experience managing the performance of others

Experience in successfully leading projects and programs to on-time, on-schedule and within budget

Experience leading, motivating, and managing various project team sizes, including internal and external resources, while holding team accountable for performance

Track record of leading $10M+/annually in professional services revenue while meeting/exceeding margin commitments

Specialized Knowledge, Skills, and/or Abilities:

Demonstrated experience managing a client

Demonstrated experience working both independently and in a team-oriented, collaborative environment

Excellent leadership, communication (written, verbal and presentation) and interpersonal skills

Superior skills in Microsoft applications including Word, PowerPoint, Excel, and Outlook.

Exceptional organizational skills

Team-building skills with technical and non-technical staff

Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities

Other:

Travel: 25-50%

Work Authorization: Legally authorized to work in the country of the job location.

WHAT WE STAND FOR:

Our global company celebrates & leverages the difference