Deputy Director, Bus Stop Management

Must be serving permanently in the title or reachable on the civil service list. Traffic Control & Engineering (TCE) is seeking a qualified candidate for the position of Deputy Director, Bus Stop Management. The selected candidate will assist the Director in overseeing the day-to-day operations of the Bus Stop Management (BSM) unit, including the planning, design, installation, regulation, and maintenance of bus stops, layovers, bus parking locations, NaviLens QR signage for visually impaired riders, Access-A-Ride, Real-Time Information (RTPI) units, associated signage, and administering bus stop permits citywide. Responsibilities will include supervising and providing guidance to staff; planning and monitoring assignments and projects; ensuring work is completed accurately and within established timelines; and assisting with administrative and operational functions necessary for the effective management of the unit. The selected candidate will also assist with the management and maintenance of the Department's Sign Inventory Management System (SIMS), New York City Bus Stop Permits System (NYCStreets), BSM’s route inventory database, tracking ongoing projects and programs, and providing updates to TCE management. The Deputy Director will coordinate with other TCE units, DOT divisions, the Mayor’s office, Federal and State transportation, Law department, unions, transit and bus operators, community boards, elected officials, and other stakeholders on matters involving bus stop operations, policies, signage, maintenance, and design. Responsibilities will also include reviewing and addressing inquiries and complaints; overseeing responses to 311 requests, ARTS, FOIL requests, and other assignments; managing emergency and priority requests and conditions; attending meetings; and assisting with the resolution of operational issues. In collaboration with DOT Legal, the Deputy Director assists the Director to manage the planning, procurement, negotiation, budgeting, billing, fiscal, and oversight of a multi-million-dollar citywide contract for bus stop maintenance and installation, executed jointly with the Metropolitan Transportation Authority (MTA) and future bus stop modification contracts. The selected candidate will participate fully in the day-to-day operations of the unit relating to sign manufacturing, procurement, fleet and inventory management, assist staff and management as needed to ensure continuity of operations and timely project delivery, and perform other related duties as requested by TCE management. The candidate will be expected to lead collaboratively and inclusively, seeking to cultivate continued professional development, develop a strong team, and to effectively communicate through verbal and written forms with all stakeholders. This is an opportunity to work with a team dedicated to improving safety, accessibility and mobility throughout New York City. The Department of Transportation’s (DOT) mission is to provide for the safe, efficient, and environmentally responsible movement of people and goods in the City of New York and to maintain and enhance the transportation infrastructure crucial to the economic vitality and quality of life of our primary customers, City residents. DOT is an equal opportunity employer, committed to recruiting and maintaining a diverse workforce in an open and inclusive environment. Transportation Planning and Management (TPM) is responsible for the safe, efficient and environmentally responsible movement of people and goods on the City's streets, supporting the larger goals of economic and social vitality for people living, working and doing business in New York City. The Division’s responsibilities include planning, street design, technical analysis, signs, transit development, freight mobility and markings, ensuring the safety of motor vehicle occupants, pedestrians, and cyclists. Traffic Control & Engineering is responsible for administration, engineering and operations related to the installation, manufacturing, maintenance and removal of signs, flexible bollards, moveable barriers, in-house traffic sign production and other traffic control devices. The office draws on the expertise and talents of engineers, sign designers, planners, inspectors, IT experts, analysts and others to help the agency achieve Vision Zero and other city goals.