Account Manager, Commercial

Description

About Birdeye Inc.

Birdeye builds AI coworkers for multi-location brands. Jay for marketing, Myna for operations, and Robin for customer experience orchestrate AI agents to win AI visibility, book appointments, and drive consistent CX at every location. They run on BirdAI, the Agent OS built on 13 years of multi-location data infrastructure and 3,000+ integrations. BirdAI consolidates every signal, reasons with industry, brand and location context, and acts autonomously or with a human in the loop. Birdeye is trusted by the world's largest multi-location brands across healthcare, dental, restaurants, financial services, auto, retail, and property management. G2 ranks Birdeye #1 in Enterprise Multi-Location Marketing Platforms and named it to the 2026 Best Agentic AI Products list. Learn more at birdeye.com .

About the role

We’re looking for an Account Manager who has a proven track record of exceeding quota via renewals and expansion sales. You should have experience with consultative sales processes, selling SaaS /AI (ideally Customer Experience and Presence Management) and working with mid-size companies, across a variety of industries. In your previous roles, you should have experience preparing and negotiating renewals, rightsizing existing contracts based on usage and revised pricing models, and legal/procurement negotiations.

Your ability to strategically build relationships at all levels comes from excellent account planning, solid listening skills, and being able to communicate the personal and business value of our product. You also have a strong understanding of success metrics including product adoption, contract renewal attainment, and overall growth of your account base.

What you'll do

Achieve and consistently exceed monthly pipeline and sales targets via account renewals and expansion

Collaborating with Customer Success to identify white space opportunities, while developing and confidently presenting account plans to our senior leadership.

Work with the Growth and Marketing teams to identify and prioritize the best accounts for growth.

Consistently build and deliver an accurate pipeline via CRM, including clear and concise notes.

Comfort in prospecting and asking for referrals in the existing Account base.

Help craft our sales playbooks.

Desired

Experience with digital marketing

You prefer building rapport with customers over annoying, aggressive sales tactics

Qualifications

3+ years of relevant account management experience

3+ years of SaaS sales cycle experience

Excellent written, verbal and presentation skills

Well organized with effective activity and time management skills

Understanding of strategic account planning and identifying white space opportunities

Experience with CRM and sales productivity tools like Outreach or SalesLoft

Be a team player, you enjoy getting your hands dirty when needed

You LOVE work as much as we do and can dedicate your life to this while it gets off the ground

Why You’ll Join Us

At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.

Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.

Benefits

100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)

Flexible PTO

401(k) with company match

Flexible work from home options available

Maternity & Paternity Leave

Employee Resource Groups - network with like-minded "Birds"

Abundant opportunities that come with a dynamic and fast-growing organization!

Apply