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Hospital Quality Assurance Specialist

Quest Diagnostics

Roanoke, VA · Posted October 15, 2026

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About the job

Support and coordinate efforts that foster quality and ensure that all pre-analytical, analytical and post-analytical processes are consistent with our company values and mission.

This is an onsite position supporting our Carilion Hospital Locations.

Travel: Up to 25%

Licensing and Accreditation

Support the internal inspection process of the business unit, associated laboratories and specimen collection sites to ensure compliance with applicable federal, state, and local regulations, College of American Pathologists (CAP) accreditation requirements and Quest Diagnostics standards.

Serve as a resource regarding Clinical Laboratory Improvement Amendments of 1988 (CLIA '88) regulations and CAP accreditation standards.

Proficiency Testing

Assist and ensure enrollment and participation in proficiency testing for each test to include Corrective Action when necessary.

Assist in maintaining a defined instrument-to-instrument, method-to-method, and laboratory-to-laboratory comparison process.

Quality Assurance/Quality

Improvement Support and assist on monthly Quality Assurance (QA) meetings. Support each department's comprehensive Quality Improvement (QI) plan. Assist in maintaining and monitoring Quality Assurance specific quality indicators.

Facilitate the preparation, distribution and review of the QA Manual.

Support the Corporate Quality Surveillance Program, Patient Results Distribution Program, Best Practice Team Initiative/Database Changes Verification Program and other monitoring programs specifically assigned by National Quality Assurance. Quality Assurance Initiatives

Assist in the prompt and complete reporting of Reportable Quality Issues in compliance with the Standard Operating Procedure (SOP).

Assist in the complete tracking of revised reports in compliance with the SOP.

Assist in any other duties as assigned by the Technical Manager.

Required Work Experience:

Qualification as General Laboratory Supervisor as defined by CLIA '88 Required

At least three years employment in a laboratory setting required

Experience with Quality Assurance, statistical Quality Control, and laboratory regulations/accreditation requirements required.

Skills:

Strong interpersonal communication skills required

Demonstrated strong writing and composition skills required

Understands clinical laboratory operations required

Able to effect Quality Improvement through problem solving skills and knowledge of quality tools required

Able to manage change required Organization skills required Project management skills required

Analytical skills required

Technical skills required

Computer skills required

Able to function in a matrix organization desirable

Multi-tasking skills desirable

Demonstrated success in motivating team members to reach objectives desirable

Education

Bachelor’s Degree Chemical, physical, biological or clinical laboratory science or medical technology (Required)

Licenses and Certifications

Certifications Qualification as General Laboratory Supervisor as defined by CLIA '88 (Required)

MT/MLS required. (Medical Technologist / Medical Laboratory Scientist)